iPad Service Answer Center
Learn more about iPad service options, warranty, and pricing.
How do I get my iPad fixed?
We can help you find the closest place to get service.
How much will it cost?
The cost depends on the issue and your coverage.
How long will it take?
Review your service options and choose the best schedule for your needs.
How do I get my iPad fixed?
Apple offers many ways to get support and service for your iPad. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like cracked screens or battery service.
Contact us
Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.
Identify your iPad model
Find your product’s serial number
Start a support request
Bring it in
To get help in person, contact an Apple Authorized Service Provider. Be sure you know your Apple ID and password before you bring it in.
Find an Apple Authorized Service Provider
Back up your iPad and get ready for service
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, you need to pay for the service.
How long will it take?
Repair source |
Approximate time |
|---|---|
Bring to an Apple Authorized Service Provider |
Ask your service representative |
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law
Can I buy additional coverage for my iPad?
The AppleCare Protection Plan gives you expert telephone support and additional hardware coverage up to two years from the day you bought your iPad. You can buy the AppleCare Protection Plan within one year of buying your iPad.
You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.
Out-of-warranty service
Repairs are considered out of warranty when:
- Your iPad is over one year old
- Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your iPad for an out-of-warranty fee. Your replacement iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.
Battery service
If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.
We might need to test your product to find the cause of your battery issue. If your iPad isn't covered, you have the option to replace it for a fee.
If you have an AppleCare plan for iPad, it offers replacement coverage if your iPad battery holds less than 80 percent of its original capacity.
Learn how to preserve battery life
Learn more about AppleCare Protection Plan for iPad
Screen repair
Accidental damage isn't covered by Apple Warranty. If your screen cracks due to a manufacturing defect, it’s covered by Apple warranty and consumer law.
The cost to service an accidentally damaged screen depends on your iPad model.
Apple accessories
Apple-branded accessories are covered by our warranty and consumer law. The accessories that come in the box with your product are also covered by your current AppleCare Protection Plan. For service details, contact Apple or an Apple Authorized Service Provider.
Read the Apple Limited Warranty for accessories
Contact Apple Support
Find an Apple Authorized Service Provider
Get ready for iPad service
- Back up your iPad with iTunes or iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPad.
- Make sure you know your Apple ID and password.
- If your iPad has a SIM card, take it out and keep it.
- Keep your cables and other accessories when you get service.
- See our complete instructions on how to prepare your iPad for service.
Back up your iPad
Prepare an iPad for service
Read the Apple privacy policy
After service
When you receive your iPad, restore the data from your backup.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
