AppleCare support options
A deployment of Apple devices should include support. AppleCare offers software and hardware paid support plans for organisations of all sizes.
AppleCare Help Desk Support: provides priority telephone access to Apple senior technical support staff. It covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting, and covers issue isolation for iPhone, iPad and Mac computers.
For more information, see the AppleCare Help Desk Support website.
AppleCare OS Support: AppleCare OS Support includes AppleCare Help Desk Support and more advanced incident support. It covers support for the following:
Integration into heterogeneous environments
Professional software applications
Web applications and services
Technical issues requiring the use of command-line tools for resolution
For more information, see the AppleCare OS Support website.
AppleCare for Enterprise: AppleCare for Enterprise includes comprehensive hardware and software support for your educational organisation. It covers technical support for Apple hardware and operating systems; for Apple apps such as Keynote, Pages and Numbers; and for personal accounts and settings. Your AppleCare Account Manager helps review your IT infrastructure, track issues, and provide monthly activity reports for support calls and repairs.
You receive IT department–level support by phone or email for all Apple hardware and software, and support for complex deployment and integration scenarios, including a mobile device management (MDM) solution and Active Directory. AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. For more information, see the AppleCare for Enterprise website.
AppleCare for iPhone and iPad users: Every iPhone and iPad comes with a one-year limited warranty and complimentary telephone technical support for 90 days after the purchase date. This service coverage can be extended to two years from the original purchase date with AppleCare+ for iPhone, AppleCare+ for iPad or AppleCare+ for iPod touch. Users get 24/7 priority access to Apple experts by chat or phone as well as additional service options when devices need to be repaired. All three programmes offer up to two incidents of accidental damage coverage, each subject to an excess fee.
AppleCare+ for Mac: Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage coverage, each subject to an excess fee of £79 for screen damage or external enclosure damage, or £229 for other damage. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.
Self-Servicing Account Programme: As a part of AppleCare+ and the AppleCare Protection Plan, the Self-Servicing Account Programme lets your help desk screen devices for issues without calling AppleCare or visiting an Apple Store. If necessary, your organisation can directly order a replacement iPhone, iPad, iPod touch or in-box accessories. For more information, see the Self-Servicing Account Program website.
You can choose the plans that best fit your organisation’s needs. For more information, see the AppleCare Professional Support website.