Apple Authorized Service Provider Program

The Apple Service Provider program is designed for companies interested in offering service to Apple customers.

Who can apply for Service Provider status?

Resellers and service companies in countries where Apple has a direct service presence may apply for Apple Service Provider authorization. Individuals or sole traders may not apply.

Authorized Apple Resellers and businesses that specialize in service, but do not resell Apple finished goods products, are both able to apply for Apple Service Provider authorization.

What are the requirements for Service Provider status?

Business requirements
Organizations applying for Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. Apple assesses eligibility for a credit line on the basis of (i) the profitability, financial wellbeing and solvency of the Service Provider; (ii) whether current and accurate financial and business performance information are provided in a timely fashion; and (iii) present value of the collateral or credit enhancement provided.

The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.

Applicants who do not meet these requirements may still apply if there are special circumstances, as each application is reviewed on a case-by-case basis.

Premises
The organization must maintain a high quality commercial walk-in service location with dedicated service personnel in an easily accessible location with high customer visibility. The premises must comply with Apple’s requirements for “look and feel” including a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as a Service Location unless agreed by specific arrangement.

Technician Certification
Service Providers are required to use Apple Certified Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products. To support completion of min 200 repairs per quarter, a service provider should employ at least one Certified Technician.

Becoming certified to repair Apple products requires passing both a software exam and hardware exam at an Authorized Testing Center. Certifications are renewed on an annual basis via recertification examinations.

The Apple Training website provides detailed information about Apple Certifications, preparatory courses, exam registration, and exam fees.

Operational requirements
Service Providers are required to meet Apple’s standards meet Apple’s standards and follow Apple’s processes and procedures at all time at all times with regard to service levels, certification of technicians and availability of service to customers. Service Provider will use only Service Stock (acquired from Apple) to perform the services or parts of matching quality. Apple typically audits and reviews Service Providers to ensure these high standards are consistently met.

To Apply

Please submit an email to aasp_application_euro@apple.com providing all critical pieces of information below:

Name of Business:

Name of Contact:

Phone Number of Contact:

Email of Contact*:

Country of Origin:

Company URL Address:

Company Registration:

Disclaimers

  • Apple will not consider applications that do not meet the Apple Authorized Service Provider program requirements
  • Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms
  • Your privacy is important at Apple. To review how Apple safeguards your personal information, please see the Apple Privacy Policy