How to send your Apple TV to Apple using the Express Replacement Service from the United States or Canada
Here's how to send your Apple TV back to Apple after you've had a replacement.
After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.
Important: Make sure you return your product so that Apple receives it within 10 days of the date your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorised modifications, you'll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.
Before you send your Apple TV
Unplug your Apple TV.
Pack your Apple TV
Put your Apple TV in the foam bag. Do not include your power cable or Apple remote.
Place the bagged Apple TV into the foam shipping box insert.
Place the foam piece on top of your Apple TV so that you can see the circular cut-out on the top.
Close the box and tape it shut with the tape provided.*
Remove the top label from the delivery box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage sustained during delivery.
Send your Apple TV to Apple
Find the name of the courier on the return delivery label.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
Get a receipt from the courier.
After a few days, check that Apple has received your product.
Use your replacement Apple TV
Make a note of your new Apple TV serial number. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
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NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defectand the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.
