Apple Music isn't a backup service. Make sure you back up your music library before you make any changes.
First, check these things
- Connect all of your devices to the Internet.
- Make sure that Sync Library is turned on for all of your devices.
Do you have an active subscription to Apple Music?
To use Sync Library, you need a subscription to Apple Music. You can also use Sync Library with an iTunes Match subscription.
If you cancelled your subscription to Apple Music or iTunes Match, your music library is removed on all of your devices except for the device your music library is stored on. Any music, including playlists, that you added or downloaded from the Apple Music catalogue is also removed.
Are all of your devices signed in with the same Apple ID that you use with your Apple Music subscription?
Find your device below and follow the steps.
Check the Apple ID that you’re signed in to Apple Music on your Mac
- Open the Apple Music app.
- In the menu bar, choose Account.
Check the Apple ID that you’re signed in to Apple Music on your iPhone or iPad
- Open the Apple Music app.
- Tap your photo
at the top. - Scroll down and tap Account Settings.
Check the Apple ID that you’re signed in to iTunes on your PC
- Open iTunes.
- At the top, choose Account.
Are you missing music purchased from the iTunes Store?
Is the missing song somewhere on your computer?
- Search your Mac or PC for the missing song.
- If you find the missing song, drag the song to the Apple Music app or iTunes.
- In the Apple Music app or iTunes, choose File > Library > Update Cloud Library.
If your music library is stored in different locations:
Did you check the cloud status of songs on your Mac or PC?
- On your Mac, open the Apple Music app. On your PC, open iTunes, choose Music from the pop-up menu, then click Library.
- In the sidebar, select Songs.
- In the menu bar, choose View > Show View Options.
- Select Cloud Status and Cloud Download.
Look for the following statuses next to your songs to find out what to do.
An exclamation mark
The song can't be played or synced across your devices until the original file has been located.
- Click the exclamation point
next to the song. - A message will appear and ask if you’d like to locate the song. Click Locate.
- If the song has been located, you'll be asked to use the location to find other missing songs in your library. If you see this message, click Find Files.
Waiting
The song won’t appear on your other devices because it’s waiting to sync.
- Make sure that your computer is connected to the Internet.
- In the menu bar of the Apple Music app or iTunes, choose File > Library.
- Choose Update Cloud Library.
- Wait for the song to sync. Then, check if the song appears on your other devices.
Removed
The song was deleted from another device that has Sync Library turned on.
If you want the song to appear on your other devices:
- Make sure all of your devices are connected to the internet.
- Click the arrow
next to the song. - Click Add to Cloud Music Library.
- In the menu bar, choose File > Library > Update Cloud Library.
Song is greyed out
- If the song was purchased from the iTunes Store, authorise your computer to play iTunes Store purchases.
- If you see No Longer Available next to a song that's greyed out, the song was added from Apple Music and was removed from the Apple Music catalogue.