If iCloud Keychain won’t turn on or sync
Find out what to do if you need help with iCloud Keychain.
Check the System Status page for outages. If there isn’t a System Status issue, try the steps for your issue:
If you can’t see your iCloud Keychain items
There are several reasons why you may not be able to find your iCloud Keychain information.
Did you restore from an iCloud backup and then notice missing iCloud Keychain items?
iCloud Keychain items aren’t part of iCloud backup because they regularly sync to iCloud. To see if iCloud Keychain is turned on:
On iPhone or iPad: Tap Settings > [your name] > iCloud. Under Saved to iCloud, tap Passwords. In iOS 17 or earlier, tap Passwords and Keychain.
On Mac: Choose Apple menu > System Settings, click your name, then click iCloud. Click Passwords. In macOS Sonoma or earlier, click Passwords & Keychain. Make sure that Passwords & Keychain is turned on.
Did you turn off iCloud Keychain on all of your devices?
If so, your iCloud Keychain will have been removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain will also have been removed from those devices. You need to set up iCloud Keychain and add items again.
On your Mac, did you use Keychain Access to reset your iCloud Keychain?
If so, macOS deleted your iCloud Keychain items. Try setting up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Settings before you reset your macOS Keychain.
If iCloud Keychain is on, but Safari won’t save or autofill account or credit card information
If Safari doesn’t autofill your account names, passwords, passkeys or credit cards, or doesn’t ask to save them, make sure that you have the latest version of iOS, iPadOS or macOS on your devices.
If the issue persists, follow these steps to check the AutoFill and Private Browsing settings on your device.
On your iPhone or iPad
For account names and passwords: Go to Settings > Passwords > Password Options. Then check that AutoFill Passwords and Passkeys is turned on.
For credit card information: In iOS 18 or later, go to Settings > Apps > Safari > Autofill. In iOS 17 or earlier, go to Settings > Safari > Autofill. Check that Credit Cards is turned on.
Turn off Private Browsing: Open Safari. If the navigation bar in Safari is black or dark instead of white or light grey, turn off Private Browsing. Safari doesn’t save account names and passwords when Private Browsing is turned on.
Still need help with autofilling credit card information? In Safari, tap the credit card field, then tap AutoFill Credit Card above the keyboard.
On your Mac
Choose Safari > Settings, then click AutoFill.
Make sure “Usernames and passwords” is selected. For credit card information, make sure Credit cards is selected.
See if you turned on Private Browsing. Safari doesn’t save account names and passwords when Private Browsing is turned on.
Still need help with autofilling credit card information? In Safari, click a credit card field to see the message that asks you to choose which credit card you want to use from your iCloud Keychain.
If Safari doesn’t save the password for one of the websites you’re using
Some websites request that passwords are not saved. Safari won’t save or autofill account names, passwords and passkeys on those sites.
