If you can't back up to iCloud or restore from iCloud backup failed

Learn what to do when you need help with an iCloud backup of your iPhone, iPad, or iPod touch.

If you need help after you tried to back up in iCloud or to restore from an iCloud Backup, use these steps.

Get help backing up your device with iCloud Backup

Learn what to do based on the issue that you experience or the message that you see.

iPhone showing iPhone Backup Failed message due to not having enough space in iCloud

If an alert says that there's not enough iCloud storage

A message appears when you need more iCloud storage to back up (the available space on your iOS or iPadOS device is different than your available space in iCloud). Before proceeding, you need to know your Next Backup Size and how much iCloud storage you have available.

Here's how to find your Next Backup Size:

  • On iOS 11 or later and iPadOS: Go to Settings > [your name] > iCloud > Manage Storage > Backups. Tap the device you're using.
  • On iOS 10.3: Go to Settings > [your name] > iCloud > iCloud Storage > Manage Storage. Tap the device you're using.

If a message says that your last backup couldn't be completed

  1. Check that you're connected to Wi-Fi.
  2. Ensure your device is up to date.
  3. Try to back up on another Wi-Fi network.
  4. If you still need help, contact Apple Support.

Get help restoring from an iCloud backup

First time restoring from an iCloud backup? You can find detailed instructions here.

You'll want to make sure that you stay connected to Wi-Fi, because you can't restore from a backup over a cellular Internet connection. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

Here's what to do if you can't connect to a Wi-Fi network on your iPhone, iPad, or iPod touch

If you still need help, find out what to do based on your issue or the alert message that you see.

If you receive an error while restoring from an iCloud Backup

If you’ve already attempted to restore your device, and you’ve received an error, you’ll want to do the following:

  1. Erase the device and set it up as new.
  2. Check your software version and confirm that it’s up to date.
  3. Confirm that you’re connected to Wi-Fi.
  4. Erase the device and try to restore from your iCloud backup again.
  5. If you still need help, contact Apple Support.

If the backup you want to restore from doesn't appear on the Choose a Backup screen

  1. Confirm that you have a backup available.
  2. Try to restore your backup on another network.
  3. If you still need help, contact Apple Support.

If you're missing data after restoring from a backup

Published Date: