If your payment method is declined in the App Store or iTunes Store

To complete your purchase, add a different payment method, then remove the old one.

How to complete your purchase if a payment failed or was declined

On your iPhone or iPad, open the Settings app.
Tap your name.
Tap Payment & Shipping.
Add a different payment method and remove the old one.
Try to complete your purchase.

If you still can't make a purchase

You might have an unpaid order. Learn how to pay an unpaid order.
Contact your financial institution.
- You might need to ask your financial institution to allow international purchases on your debit or credit card.
- If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
Still need help? Contact Apple Support.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: November 10, 2022