Shipping your iPhone 18 Pro Max to Apple

Learn how to ship your iPhone 18 Pro Max to Apple.

Before you begin

iPhone 18 Pro Max offers a huge increase in battery life, in part due to increasing the battery capacity to over 20 watt-hours (Wh). Devices with a single-cell battery over 20 Wh have additional shipping requirements in most countries and regions.

Make sure your iPhone and packaging meet the criteria below before packing and dropping off your iPhone at a delivery service.

Confirm your iPhone meets these criteria before shipping

Before packing and shipping your iPhone, it must meet these criteria:

• The battery is the original Apple battery and has not been tampered with or replaced with a non-genuine battery.

• There is no sign of a hazard, such as gas or an unusual smell.

• There is no physical damage to the battery you can see, such as, but not limited to, a separated enclosure because of an expanded battery or visible wires or circuits.

If your iPhone screen is cracked, you can still ship it – but only if the crack does not expose the device’s interior, the device is not bent or dented, and it meets all other listed criteria.

If your iPhone does not meet these criteria, do not ship your iPhone. Instead, contact Apple Support, or visit an Apple Store or an Apple Authorised Service Provider.

If you received a shipping kit from Apple

Most customers do not need a shipping kit from Apple, and should follow the instructions Apple provided to you.

If you have already contacted Apple and they have sent you a shipping kit, confirm the shipping kit and labels are ready for shipment.

Confirm the shipping kit and labels are ready for shipment

Use the shipping kit Apple provided. Make sure the shipping kit and labels meet these criteria:

• If the packaging includes papers in a clear pouch, all of those papers must remain in the pouch.

• The shipping kit (the inner box with the labels) must not have moisture damage or other damage, such as crushed sides or holes.

• Any shipping labels must not be folded, ripped or smudged, and the labels must be clearly visible without overlap on the box.

• All labels must face outwards, be fully legible and must not be cut off or covered by tape.

If the shipping kit does not meet all of these criteria, you cannot ship your iPhone in that packaging. Request a new shipping kit from Apple.

Pack your iPhone 18 Pro Max in the shipping kit Apple Provided

Recycle the outer box the Apple-provided shipping kit came in. Do not include it with your shipment to Apple.

Let your iPhone battery discharge to 25 per cent or less, then turn off your iPhone. Pack your iPhone:

1. Place your iPhone display-up in the product box that came in the shipping kit. Do not include anything except your iPhone 18 Pro Max in the box.

   

2. Place the product box back in the insert in the shipping kit.

   

3. Close all box flaps securely. Make sure the box lid sits flush and there is no damage to the labels, adhesive or structure. The pre-applied labels should not overlap and should be clearly visible.

4. If the shipping kit has an attached pouch, do not remove any documents from that pouch.

5. Use the provided adhesive tape to seal the box, ensuring the tape does not overlap with any of the labels on the top of the box. Use all three pieces of tape to seal the bottom flap. Do not use any other tape.

   

6. Hand over your shipping kit using the delivery service designated for your country – for example by drop-off, online pickup booking or courier-arranged collection.