If you get an alert about an Apple Intelligence issue

If your device detects inconsistencies with Private Cloud Compute, you might get an alert in the Settings app.

How Private Cloud Compute works

The cornerstone of Apple Intelligence’s groundbreaking privacy is on-device processing, which allows Apple Intelligence to be aware of your personal information without collecting your personal information. When possible, Apple Intelligence models run entirely on-device, so that a task can be completed without data leaving your device.

For complex requests that require more processing power, Apple Intelligence draws on Private Cloud Compute — a server-based intelligence system designed to handle more complex requests while protecting your privacy. When requests are routed to Private Cloud Compute, only the data that is relevant to your request is processed on Apple silicon servers, before being removed. This data is used only to fulfil your request, isn’t stored and isn’t made accessible to Apple.

Before sending a request to Private Cloud Compute, your device consults a public transparency log to verify the software running on the Apple servers that power Private Cloud Compute.

If your device detects inconsistencies in this public transparency log, it won’t send your request to Private Cloud Compute and your personal information stays on your device. Instead, you get an alert. You can also view this alert in the Settings app.

Learn more about Private Cloud Compute

If you get an alert about an Apple Intelligence issue

You can continue to use Apple Intelligence features. Features that use on-device processing will continue to work and your device will send a request to Private Cloud Compute only when the outage or issue is resolved.

The alert is likely for one of the following reasons:

• The alert might mean that there’s a service outage or that Private Cloud Compute is temporarily unavailable. If the Private Cloud Compute status shows red or orange on Apple’s System Status page, there’s a service outage. Try to make your request again later.

  • Check the System Status page

• The alert might mean that your device is having an issue communicating with Private Cloud Compute or, in very rare circumstances, that a sophisticated attacker might be attempting to compromise the security of Private Cloud Compute. If there’s no service outage reported on the System Status page, you should contact Apple Support.

  • Contact Apple Support about an issue with Private Cloud Compute