About genuine iPad displays

iPad displays have been designed, tested and manufactured for Apple quality and performance standards. This includes intuitive and responsive Multi-Touch, high brightness, great colour accuracy, white balance and performance for features such as True Tone, Night Shift and Haptic Touch.

Find out about your repair options

When you need to repair your iPad, you can choose between several options. For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorised Service Providers. Independent Repair Providers also have access to genuine Apple parts.* Repairs performed by untrained individuals using non-genuine parts may affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Also, repairs that don't replace screws or cowlings correctly may leave behind loose parts that could damage the battery, cause overheating or result in injury.

Depending on your location, you can get your iPad display replaced – in or out of warranty – by visiting an Apple Store or Apple Authorised Service Provider, or by sending your iPad to an Apple Repair Centre. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers.

Get started with a display service

The iPad display is engineered together with iPadOS software for optimal performance and quality. A non-genuine display may cause compatibility or performance issues. For example, an issue may arise after an iPadOS software update that contains display updates.

If a service provider uses non-genuine display parts, the following may also occur:

Multi-Touch issues:

• Multi-Touch may not respond on parts of the screen

• Multi-Touch performance may degrade, such as missed screen touches or touches not registering in the right location

• Accidental edge or palm touches may be registered

• Apple Pencil performance and accuracy may degrade

Display brightness and colour issues:

• True Tone display may not function correctly

• Ambient light sensor functionality may be lost or degraded, causing the screen to dim or brighten incorrectly

• Display colour calibration may be incorrect, causing, for example, the display to appear too yellow or blue

• Display may not be uniformly bright

• Maximum brightness may be lower

• Battery may drain unintentionally

Parts and service history

To view the parts and service history of your iPad, go to Settings > General > About. If the display isn’t working correctly or if it’s been replaced, you’ll see it in the Parts and Service History section.

• With iPad Pro models, if the repair was completed using genuine Apple parts and processes, you’ll see Genuine next to Display.

• If the repair hasn’t been finished, you’ll see Finish Repair.

An Unknown message will appear if the display:

• Was replaced with a non-genuine display

• Isn’t working as expected

An additional message may appear that says “Apple has updated the device information for this iPad”. This means that Apple has updated the device information maintained for this iPad for service needs, safety analysis and to improve future products.

These messages won’t affect your ability to use your iPad.

Find out more about iPad parts and service history