What to expect when in contact with Apple Support

If you contact or receive communications from Apple Support, you may be asked to provide some information to help troubleshoot your issue.

Apple Support may ask you to provide a Support PIN. A Support PIN is temporary and generated on appleid.apple.com after signing in to your account. It allows Apple Support to confirm that you are the account owner. The Support PIN does not provide access to your device, account or data. If you are sent a link to generate the Support PIN, do not click it as it could be a scam. Follow the link above or type “https://appleid.apple.com” into your browser.

Apple representatives will never:

• Send you a link to a website and ask you to sign in.

• Ask you to provide your password, device passcode or two-factor authentication code, or to enter it into a web page, even if it looks like an official Apple website.

• Ask you to tap “Allow” on your device so that another device can sign in to your account.

• Ask you to change account security settings, such as adding a new trusted phone number for your account.

• Ask you to disable security features such as two-factor authentication, Find My or Stolen Device Protection.

If someone claiming to be from Apple asks you for any of the above, they are a scammer engaging in a social engineering attack. Hang up the call or otherwise terminate contact with them.

Find out more about how to protect yourself from social engineering and other types of fraud