If you need help with the eye setup process on Apple Vision Pro
Find out what steps to take if you’re unable to successfully complete the eye setup process on Apple Vision Pro.
Make sure your Apple Vision Pro fits correctly
Your Apple Vision Pro needs to be correctly positioned on your face. If you see an alert that you need to move the device up or down on your face, or that the displays are too close or too far from your eyes, follow the instructions in that alert.
If you notice light leakage from the sides of your Light Seal, this can be a sign that you need to adjust your fit.
Check that Apple Vision Pro has a clear view of your eyes
Make sure your eyes are open as wide as possible and try the eye setup process again.
Eyelash extensions or items near your eyes, such as rhinestones and glitter, may impact your experience with Apple Vision Pro.
If your eyes are too dry or too wet (for example, if your eyes are watering or you’ve just used eyedrops), this may also impact your experience.
Check that your displays and ZEISS Optical Inserts are clean
Make sure your Apple Vision Pro displays and your ZEISS Optical Inserts are clean and free of debris.
Reset the pairing of your ZEISS Optical Inserts
If you use ZEISS Optical Inserts, you can also try resetting the pairing of your ZEISS Optical Inserts.
Make sure you’re only using supported visual aids or accessories
You can’t wear Apple Vision Pro while you’re wearing glasses. If you need vision correction, you can purchase ZEISS Optical Inserts. Third-party lens solutions for Apple Vision Pro aren’t supported and may impact your experience.
Cosmetic contact lenses aren’t compatible with Apple Vision Pro and should be removed before using the device.
If you use hard contact lenses, it may affect your experience with Apple Vision Pro.
If you have a diagnosed vision condition
Apple Vision Pro relies on where a person’s eyes look and how they move while they’re using Vision Pro. Some medical conditions, such as those involving eyelid drooping, changes in eye alignment or uncontrolled eye movements, may make it difficult for Vision Pro to detect your eyes correctly. This may affect the visual experience.
Find out more about using Apple Vision Pro with vision prescriptions and vision conditions
Still need help?
If you still need help, contact Apple Support.
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