How to send your Powerbeats Pro earbud to Apple after receiving a replacement in the United States and Canada
Choose your country or region.
After you've contacted Apple about a service, you'll receive a kit that contains a replacement product and everything you need to return your original product to Apple. Returning your original product is only mandatory if it was replaced using Express Replacement Service. If your replacement was provided as part of an out-of-warranty repair, you may still return your original product for safe disposal.
Important: If exchanging a product, return it so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your product within ten days or if Apple technicians find that your product has any accidental damage or unauthorised modifications, you'll be charged up to the full value of the replacement product. For more details, see terms and conditions.
Pack your Powerbeats Pro earbud using the included packaging materials
Put your Powerbeats Pro earbud in the tray in the white box. Don't include any accessories (such as your ear tips or charging cable). If you include extra items in the box, we won’t be able to return them to you.
Put the lid on the white box.
Put the white box in the brown box.
Close the brown box.
Seal the brown box with the tape provided.*
*Apple is not responsible for any damage sustained during delivery.
Send your Powerbeats Pro earbud to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
Get a receipt from the courier.
In a few days, check that Apple has received your product.
Use your replaced Powerbeats Pro earbud
If you’re only replacing an earbud (or both earbuds), your serial number will not change. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
Set up your replacement Powerbeats Pro earbud
Put both Powerbeats Pro earbuds in your charging case. Keep the lid open.
Check the LED status light on the front edge of the case. It should flash red.
Press and hold the system button on the inside of the case for 5 seconds. The status light should flash white. If it is still flashing red, connect the case to power, close the lid and wait 20 minutes.
Pair your Powerbeats Pro with your device.
Pair with iPhone
With your earbuds still inside and the case still open, hold the Powerbeats Pro next to your unlocked iPhone. A setup animation will appear on your iPhone.
Follow the onscreen instructions.
Pair with another device
Make sure you have enabled Bluetooth on your device.
With your earbuds still inside and the case still open, press and hold the system button on your Powerbeats Pro until the LED blinks.
Open the Bluetooth menu on your device. For example, on your Mac, choose Apple () menu > System Preferences, then click Bluetooth.
In the list of discovered Bluetooth devices, tap or click your Powerbeats Pro.
© 2020 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer cannot charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect occurs within the warranty period, the warranty will not expire until the defect has been repaired.
The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed.
If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.