How to send your Beats earphones to Apple for repair from Europe
Here's how you send your Beats earphones to Apple for a service.
Need a different country or region?
After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.
Pack your Beats earphones
Put your Beats earphones in the plastic bag. Don't include any accessories with your earphones (including wing tips, ear tips, charging cables and carrying cases). If you include extra items in the box, we won’t be able to return them to you.
Slip the bag under the protective film attached to the cardboard insert.
Fold down the filmed sides of the insert.
Fold up the other sides of the insert.
Remove the shipping label from the box if you haven’t already done so. Place the insert into the box. Then, close the box.
Peel off the protective tape and place it on the box as shown.*
*Apple is not responsible for any damage sustained during delivery.
Send your Beats earphones to Apple
If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.
If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location.
Ask the courier for proof of collection.
Use your replacement Beats earphones
Record the serial number of your replacement Beats earphones. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
Click the link to your earphone model below to find out how to use your repaired or replaced Beats earphones.
© 2020 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.