If your iPod touch won't turn on or is frozen

If your iPod touch has a frozen screen, doesn't respond when you touch it or becomes stuck when you turn it on, find out what to do.

If your screen is black or has frozen

Follow the steps for your device.

On your iPod touch (7th generation)

1. Press and hold both the top button and the volume down button until you see the Apple logo.

   

2. If your iPod touch doesn't turn on, check your hardware and charge your device. You may need to charge for up to an hour.

On your iPod touch (6th generation) or earlier

1. Press and hold both the Home button and the top button until you see the Apple logo.

   

2. If your iPod touch doesn't turn on, check your hardware and charge your device. You may need to charge for up to an hour.

If your iPod touch turns on but gets stuck during start-up

If you see the Apple logo or a red or blue screen during start-up, try these steps:

1. Connect your iPod touch to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, open iTunes. On a PC, open iTunes or the Apple Devices app. Find out which macOS your Mac is using.

2. Locate your device on your computer.

3. While your device is connected, follow these steps:

   • On your iPod touch (7th generation): Press and hold both the top button and volume down button.

     

   • On your iPod touch (6th generation) or earlier: Press and hold both the Home button and the top button.

     

4. Keep holding the buttons until you see the recovery mode screen.

   

5. When you get the option to restore or update, choose Update.

   

6. Your computer will download the software for your device. If it takes more than 15 minutes, your iPod touch will exit recovery mode. Repeat steps 2-4.

If you need more help

If your device still isn't working, you may need service. Get service.