If you can’t connect to the App Store, iTunes Store or other Apple services

Find out what to do if you see a “Cannot connect” message, if an app won’t load anything or if content stops downloading.

Try following these steps if you can’t connect to any of these apps or services:

  • App Store

  • Apple Arcade

  • Game Centre

  • Apple Account Card

  • Apple Books

  • Apple Music

  • Apple Fitness+

  • Apple Podcasts

  • Apple TV+

  • Apple TV Channels

  • Apple News

  • iTunes Store

Check the system status page

Find out if there’s an outage for a service in your country or region.

Check Apple’s System Status page

Make sure your device is connected to the internet

Use any web browser to connect to any website. If nothing is loading, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Vision Pro, Apple Watch, Apple TV or Mac.

If you use mobile service to connect to the internet on your iPhone or iPad, make sure you have mobile data turned on for the app you’re using. To do this, open the Settings app, tap Mobile Data, then turn on Mobile Data.

Update your software

Update to the latest version of iOS or iPadOS, visionOS, macOS, tvOS, watchOS or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Get more help with date and time.

  • On your iPhone, iPad or Apple Vision Pro: open the Settings app. Tap General, then tap Date & Time.

  • On your Mac: Choose Apple menu  > System Settings, click General, then click Date & Time.

  • On your Apple TV: Open the Settings app. Click General, then click Date and Time.

If you still can’t connect

If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.

Store availability and features may vary by country or region. Find out more about what's available in your country or region.

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