Find out how to send your Beats Studio Buds and charging case to Apple using Express Replacement Service

Here's how to send your Beats Studio Buds and charging case to Apple after you've received a replacement.

After you've contacted Apple about a service, you'll receive a replacement product with instructions on how to return your original product. Instructions may vary by country or region.

Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or it has issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan or consumer law.

Prepare your device for packing and sending to Apple

Beats Studio Buds

If you're returning your Beats Studio Buds, follow these steps:

Customers in Japan may proceed to the Send your Beats Studio Buds and charging case to Apple section for Japan.

1. Place your Beats Studio Buds into the circular indentation in the product tray. Don't include any accessories with your products (such as ear tips or charging cable). If you include extra items, we will be unable to return them to you.

   

2. Place the lid on the small box.

   

3. Place the small box into the large postage box.

   

4. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Charging case

If you're returning your Beats Studio Buds charging case, follow these steps:

1. Place your Beats Studio Buds charging case into the product tray in the small box, then close the lid. Don’t include any accessories with your product (such as your ear tips or charging cable). If you include extra items, we will be unable to return them to you.

   

2. Place the small box into the large postage box.

   

3. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Send your Beats Studio Buds and charging case to Apple

Choose your country or region:

• The United States and Canada

• Europe

• The Asia-Pacific region

The United States and Canada

1. Find the name of the courier on the return shipping label.

2. Visit the courier’s website to schedule a pick-up or find a drop-off location.

3. Get a receipt from the courier.

4. Check that Apple has received your product after a few days have elapsed.

Europe

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packaging materials) and visit their website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. In a few days, check that Apple has received your product.

Send your Beats Studio Buds and charging case to Apple

Choose your country or region:

Australia

You will receive a kit that contains everything you need to return your product to Apple. Return your product to Apple using the postage box you receive from Apple.

1. Print the shipping label that Apple provided when you requested the service.

2. Package your product. Do not include any accessories (such as your ear tips or charging cable). If you include extra items in the box, we will be unable to return them to you.*

3. Take your postage label and packaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

4. Australia Post will provide you with a receipt to confirm the lodgement of your return.

5. Check that Apple has received your product after a few days.

Hong Kong

Please use the same box that included your replacement device when returning your product.

1. Place your product into the delivery box and seal the box with the tape provided.*

2. Call Shun Feng Hong Kong Customer Service on 8302 2883, during weekdays (Monday to Friday), to arrange collection of your product. Enter 1 (for Cantonese), 2 (for English) or 3 (for Mandarin). Advise Shun Feng that you are using pre-paid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Pick-up address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product after a few days.

Japan

A courier will bring your replacement product and collect your original product.

1. Hand your Apple product to the courier when they deliver your serviced part. Do not include any accessories with your earbuds (such as your ear tips or charging cable).*

2. Check that Apple has received your product after a few days.

Malaysia

Please use the same box that included your replacement device when returning your original product.

1. Place your product into the postage box and seal the box with tape.*

2. Call GD Express Malaysia Customer Service on 03-7787-6776, Monday to Friday from 08:30 to 17:30, or Saturday from 08:30 to 12:30, to arrange for a courier to collect your device. Inform customer service that you are using a pre-paid return service and provide your Repair ID number.

3. The courier will bring a Return Airway Bill (AWB) to collect your packaged device. Please affix the label on the box.

4. Give your package to the courier.

5. After a few days, check that Apple has received your product.

New Zealand

You'll receive a kit by post that contains a replacement product with everything you need to return your original product to Apple.

1. Remove the TNT postage label from the box. Next to the barcode on the postage label, look for the consignment number, which begins with “GE”. Make a note of the number.

2. Put the packaged Apple Watch in the TNT satchel and seal the satchel.*

3. Place the postage label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection – Apple Watch” followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all of the information in step 2 of "Write an email" above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product after a few days.

Singapore

Your package contains a pre-printed return DHL AWB to send your product back. Please use the same box to return your product.

1. Put your product into the postage box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure the return AWB label covers the original AWB label completely.*

2. Call DHL Singapore Customer Service on (+65) 6285 8888 to arrange collection of your product. Advise DHL that you are using a prepaid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Account number (See your DHL Return AWB)

   • Company name - Apple

   • AWB number (See your DHL Return AWB)

   • Contents: Electronic product

   • Pick-up address and time

   • Contact phone number for pick-up

   • Number of pieces: 1

   • Weight: 1 kg

3. Hand your packaged product to the DHL courier.

4. Check that Apple has received your product after a few days.