Find out how to send your iPod to Apple for service from Europe
Here's how to send your iPod to Apple for service.
Need a different country or region?
After you’ve contacted Apple regarding service, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you send your iPod or iPod touch
Remove your iPod touch from Find my iPhone and erase your data.
Turn off your iPod.
Pack your iPod
Lift up the top piece of foam inside the box.
Insert your iPod into the bag. Do not include earbuds, power adapters, cables or cases. If you include extra items in the box, we won't be able to return them to you.
Seal the bag.
Place the bag in the box.
Replace the top piece of foam so that it covers your iPod.
Close the box.
Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.
*Apple is not responsible for any damage sustained during delivery.
Send your iPod to Apple
If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.
If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or to find a drop-off location.
Ask the courier for proof of collection.
Use your replacement iPod
Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPod and iTunes are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.