Send your accessory to Apple for a service
After you’ve contacted Apple for a service, you’ll receive a kit that contains a replacement accessory and everything you need to return your original product to Apple.
Before you return your original product
You can send these accessories for a service: Apple Watch bands, Apple Pencil, AirTag and accessories, cases, charging cables, keyboards, mice and wallets.
If you’re sending an AirTag or Apple Pencil Pro, remove it from your Apple Account:
In the Find My app, select the Devices tab to remove Apple Pencil Pro or the Items tab to remove an AirTag, then select your Apple Pencil Pro or AirTag.
Swipe up and tap Remove This [Device or Item], then tap Remove to confirm.
Pack your Apple product
Put your device in the bag, then slide the bag under the cardboard insert.
Close the insert and the box.
Make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.
Send your product to Apple
Find the name of the courier on the provided shipping label (or elsewhere in the packing materials).
Visit the courier’s website to schedule a pick-up or find a dropoff location.
If a commercial invoice was included with your postage box, attach it to the outside of the box. If you don’t, the package may not be able to be delivered. Commercial invoices are only necessary in some European countries.
Apple is not responsible for any damage sustained during delivery.