About AppleCare Services included in a third-party device protection plan
When you buy an Apple device from a participating vendor, you may be offered a device protection plan that includes AppleCare Services.
What's included with AppleCare Services
With a plan that includes AppleCare Services, you can get service and support directly from Apple experts.
Accidental damage coverage
Most device protection plans that include AppleCare Services include coverage for accidental damage. Accidental Damage means physical damage from handling due to unexpected and unintentional events, such as from dropping your device or liquid damage. You can get a service for your device at Apple Stores and Apple Authorised Service Providers. Repairs are completed by certified technicians using genuine Apple parts.
Support from Apple experts
With AppleCare Services, you’ll have priority access to Apple experts by chat, phone or using the Apple Support app with your iPhone or iPad. Apple experts can help troubleshoot issues with your Apple device, the operating system and Apple-branded apps on your device.
Your plan may offer additional services, such as coverage for lost or stolen devices. Check with your mobile network provider or reseller for more information.
Contact Apple for service or support
If you’ve bought a device protection plan that includes AppleCare Services from your mobile network provider or reseller, you can contact Apple to start a repair or get phone or chat support.
Find out if you're covered
If you’ve already purchased a device and you’re not sure if you bought a device protection plan that includes AppleCare Services, check whether your device is covered by an AppleCare plan.