Send your Mac to Apple for a service
After you’ve contacted Apple for a service*, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you send your Mac for a service
In macOS 27 or later, turn on Ready for Repair or Trade-In for your Mac.
In macOS 26 or earlier, turn off Find My Mac. If you can’t use your Mac to turn off Find My, use another device to remove your Mac from iCloud on icloud.com/find.
If your Mac with Apple silicon and macOS Tahoe 26 or later was previously repaired, or you’re not sure, use Repair Assistant to check for an unfinished repair.
If your Intel-based Mac has been set up with a firmware password, turn off the firmware password, if possible. This does not apply to Mac computers with Apple silicon.
If you're concerned about the security of your data during service, either turn on FileVault or remove your data, such as by erasing all content and settings.
Pack your Mac
The kit that you received from Apple has everything you need to pack up your Mac – including the box to send it and the return postage label. To pack your Mac, follow the steps printed inside the lid of the box.
Don’t include anything else in the box – such as a power adapter, power cable, SD card(s), keyboard protector, bottom cover, display cover or any other accessories. If you do, they won’t be returned to you.
Send your product to Apple
Send an email to Blue Dart at bdapple@bluedart.com. Include the following information found on the Apple shipping label:
RMA delivery number
Blue Dart tracking number or HAWB number
Date that you scheduled pickup (excluding Sundays and public holidays)
Blue Dart will respond with further instructions about how to proceed. Apple is not responsible for any damage sustained during delivery.
*Send-in service may not be available in all countries or regions.
