How to send your Mac to Apple for a service

After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you send your Mac for a service

If your Mac won’t turn on or respond, finish as many steps as possible:

• Back up your data

• Remove your Mac from Find My

• Turn off your firmware password

• Deauthorise your computer for content purchases

• Erase your Mac

  • Intel-based Mac

  • Mac with Apple silicon

• Turn off any third-party security software.

Pack your Mac

• The kit that you received from Apple has everything you need to pack up your Mac – including the box to send it and the return postage label. To pack your Mac, follow the steps printed inside the lid of the box.

• Don’t include anything else in the box – such as a power adapter, power cable, SD card(s), keyboard protector, bottom cover, display cover or any other accessories. If you do, they won’t be returned to you.

Send your product to Apple

Send an email to Blue Dart at bdapple@bluedart.com. Include the following information found on the Apple shipping label:

• RMA delivery number

• Blue Dart tracking number or HAWB number

• Date that you scheduled pickup (excluding Sundays and public holidays)

Blue Dart will respond with further instructions about how to proceed. 

Apple is not responsible for any damage sustained during delivery.