How to send your Mac to Apple for a service

Find out how to send your Mac to Apple for a service.

We're sorry your Mac isn't working as it should

After you've contacted Apple for service, you'll receive a kit that contains everything you need to return your Mac to Apple.

Important: Send your Mac for repair within 30 days. If Apple hasn't received your Mac within 30 days of your original request for service, we may cancel our offer to repair. If your request is open, you can send your product to Apple for repair using the original Repair ID. If Apple has cancelled your request, contact Apple Support to create a new repair request. Using a cancelled Repair ID will cause service delays.

Before you send your Mac

Follow these steps before you send your Mac in for repair. If it won't turn on or respond, finish as many steps as possible:

  1. Back up your data. You'll need a backup if we need to erase or replace the hard disk (or SSD) in your Mac during repair. Apple isn't responsible for lost data. If you need help with transferring data, schedule an appointment at an Apple Authorised Service Provider or an Apple Store.

  2. Remove your Mac from Find My (and keep it removed for the entire time your Mac is being serviced). Turning Find My on during service will result in service delays, as Apple cannot repair your Mac with Find My on.

  3. Turn off your firmware password.

  4. Deauthorise your computer for content purchases.

  5. Disable or turn off third-party security software if you're using it.

  6. If you're concerned about the security of your data, erase your hard disk before sending in your Mac.

Pack your Mac

Follow the steps printed inside the lid of the box to package your Mac.


  • Do not include your power adapter, power cable, SD card(s), keyboard protector, bottom cover, display cover or any other accessories.

  • Do not include any account or password information. Your privacy is important to Apple.

Send your Mac to Apple

Choose your country or region:

The United States and Canada

  1. Remove the top layer of the EZ Return label from your delivery box and keep it for your records.

  2. Find the name of the courier on the return shipping label and visit the courier's website or call them to schedule a pick-up or find a drop-off location. Do not use a drop box.*

  3. Get a receipt from the courier.

  4. Check the status of your service request.

*Apple is not responsible for any damage sustained during delivery.


  1. Remove the top layer of the EZ Return label from your delivery box and keep it for your records.

  2. Print the shipping label that Apple provided when you requested the service.

  3. Take the shipping label and your packaged Mac to Australia Post. Australia Post will package your product and provide you with a receipt to confirm your product return.*

  4. Check the status of your service request.

*Apple is not responsible for any damage sustained during delivery.

More information about Mac servicing

What do we do to repair your Mac?

We'll provide an explanation about the repair in the letter included with your repaired Mac. If we identify an issue that isn't covered under Apple's warranty, an AppleCare product or consumer law, or you don't authorise the repair with payment, we'll return your Mac with an explanation in a letter.

What happens if your Mac needs further repairs?

If your Mac needs more repairs within 90 days due to issues caused during the service, we'll complete the repairs free of charge. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare product cover, whichever is longer. This is in addition to your rights provided by consumer law. We offer this whenever you have a device serviced by us or an Apple Authorised Service Provider.

Battery performance

Your Mac laptop battery may be replaced under warranty, consumer law or its AppleCare product cover. We will test your product to determine the final service fee. If you’re experiencing an issue with the battery in your Mac laptop, your Mac may not require a repair. To find out how to maximise your battery performance, visit

Software restore

If we restore your operating system, we'll install the latest update to your version of macOS. If we can't determine the specific version of your macOS, we'll restore it to the latest update of the originally installed macOS. It is your responsibility to back up all existing data, software and programs, and to erase all existing data before having a device serviced. Apple is not responsible for loss, recovery or compromise of data or programs, or loss of use of equipment arising from services provided by Apple. You can use your backup to reinstall any data or applications. You should also check for additional updates.

Issues due to parts not qualified by Apple

The presence of third-party parts does not void your warranty or service eligibility automatically, but issues caused by third-party components aren't covered under Apple's warranty or AppleCare products. If our technicians discover that the presence of third-party parts in your Mac is causing the issue you're reporting or is preventing us from completing the repair, we'll request authorisation from you to cover the charge.

Can't duplicate the issue

After comprehensive testing, our technicians may determine that your product is operating within Apple specifications. If we can't reproduce a reported symptom, we'll test your Mac to isolate any hardware issues. If the Mac is operating within specifications, we'll return it to you with a letter that explains what we've found.

Service estimate

Apple offers servicing on your product under the following conditions:

  1. If the service isn't covered under warranty, an AppleCare product or statutory consumer rights, Apple will service the product for the estimate provided to you when you arranged service. The estimate is valid for 30 days from that date.

  2. If we inspect your product and determine that we need to revise the estimate, we'll contact you by email to approve the revised estimate. You'll have 3 days to respond online.

If you have questions about the estimate, please contact Apple Support. You're entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labour. We won't charge for work completed or parts supplied in excess of the estimate, unless you approve the additional charge in advance. This estimate of repair charges is valid for 30 days from the date of the estimate. If you claim a tax exemption, you must provide Apple with a tax exemption number when you receive the estimate. The estimate includes the cost of delivery.

Terms of service

If the service is outside the terms of Apple's limited warranty, an AppleCare product or consumer law, the following repair terms and conditions will apply to the repair service performed:


Apple's warranty covers your Mac and the accessories that come with it against manufacturing issues for 1 year from the date when you bought your Mac. You may also have consumer law rights. You can check your warranty status online. If your repair isn't covered by our warranty, an AppleCare plan or statutory consumer law, you'll pay out-of-warranty fees, and these repair terms and conditions will apply to the repair service performed. We guarantee all Apple authorised service, including replacement parts, for 90 days, or the remainder of your original product warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Repair costs

There's no charge if the issue is covered under warranty, AppleCare product or consumer law. If your issue isn't covered, the price depends on the type of repair.

Use your repaired Mac

  1. Restore your Mac from a backup.

  2. Set up Find My.

  3. Turn your firmware password back on.

  4. Authorise your computer for content purchases.

  5. Enable or turn on third-party security software if you use it.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iChat, iTunes, Mac and macOS are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions.
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), will be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect
and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.
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