Data recovery and warranty implications

Find out about the warranty implications of having your Apple storage device serviced by a data recovery company.

Products that have had data recovery performed on them by third-party companies that are recommended by Apple to provide data recovery services can be returned to Apple for service. The cost of any data recovery attempt is not covered by the Apple limited warranty or an AppleCare plan.

Typically, if a product is modified, it is not eligible for service. However, if a third-party company recommended by Apple modifies a product while performing data recovery, Apple will not exclude coverage on that basis.

Storage devices that are no longer functional due to an issue beyond normal usage – such as damage from an impact, being dropped, exposure to moisture or other circumstances outside of normal usage – are not eligible for warranty exchange regardless of whether data recovery is performed.

Recommended companies that provide data recovery services:


Kroll On-Track


Use of third-party companies specialising in data recovery is at the sole discretion of the customer. These companies are not Apple Authorised Service Providers, nor does Apple warrant any services performed by them.

Learn more

Find out how to back up your data on a regular basis.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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