Reset passwords in Apple Business Manager
When users forget their password, you can reset it. Resetting their password allows them to get a temporary password, at which time they’ll have to create a new password for their Managed Apple ID.
Reset a password for a single user
In Apple Business Manager
, sign in with an account that has the role of Administrator or People Manager.Click Accounts in the sidebar, then search for an account in the Search field. See How to search.
Select the user from the list.
Click
.You can download PDF and .csv files, or you can email the temporary password to the selected user.
Select your method, click Continue, then do one of the following:
If you selected .csv and PDF, click Download and choose from the following:
1-up PDF
: This option creates a single page for the user..csv
: This option creates a .csv file with five columns: the user’s Managed Apple ID; their first, middle, and last name; and their temporary password.
If you selected email, Apple Business Manager sends the temporary password to the email address listed in the user’s account details. The user receives an email from Apple Business Manager with their Managed Apple ID and temporary password.
Reset a password for multiple users
In Apple Business Manager
, sign in with an account that has the role of Administrator or People Manager.Click Accounts in the sidebar, then search for accounts in the Search field. See How to search.
Select the users from the list.
Click Create in the Sign-Ins
row, then click Create.You can download PDF and .csv files, or you can email the temporary passwords to the selected users.
Select your method, click Continue, then do one of the following:
If you selected .csv and PDF, click Download and choose from the following:
1-up PDF
: This option creates a single page for the user.8-up PDF
: This option creates 8 users per page..csv
: This option creates a .csv file with five columns: the user’s Managed Apple ID; their first, middle, and last name; and their temporary password.
If you selected email, Apple Business Manager sends the temporary password to the email address listed in the user’s account details. The user receives an email from Apple Business Manager with their Managed Apple ID and temporary password.