If your Siri Remote or Apple TV Remote isn't working

If your remote isn't working as expected, learn what to do.

Try these steps first

Restart your remote

Pair your remote

Get more help

Try these steps first

  1. Stay within 20 feet (about 6 meters) of your Apple TV and move anything that blocks the path between your remote and the front of your Apple TV, television, receiver, and sound bar.

  2. Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.

  3. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

Restart your remote

Apple TV remotes with TV/Control Center button and Volume Down button highlighted in blue

If your remote still isn't working as expected, try restarting your remote.

  1. Press and hold the TV/Control Center buttonNo alt supplied for Image and the Volume Down buttonNo alt supplied for Image at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.

  2. Release the buttons. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen.

  3. Wait while your remote restarts. When the Connected notification appears, you can use your remote.

Pair your remote

Apple TV remotes with Back (or Menu) and Volume Up buttons highlighted in blue

If your remote still isn't working as expected, try pairing your remote to your Apple TV again.

  1. Point your remote at your Apple TV. Make sure that the remote is about three inches from your Apple TV.

  2. Press and hold BackNo alt supplied for Image (or Menu) and Volume UpNo alt supplied for Image for five seconds.

  3. If asked, place your remote on top of Apple TV to complete pairing.

If you can't pair your remote, make sure that your Apple TV is updated to the latest version of tvOS. You can use the Apple TV Remote on your iPhone or iPad to navigate your Apple TV to check which version of tvOS you have.

Get more help

If you still need help, contact Apple Support.

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