iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  € 99

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original iPhone?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and prepare your iPhone for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Prepare your iPhone for replacement
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone 11

iPhone model Late fee Replacement value
iPhone 11 Pro Max    
64 GB € 325 € 1,279
256 GB € 410 € 1,449
512 GB € 525 € 1,679
iPhone 11 Pro    
64 GB € 300 € 1,179
256 GB € 385 € 1,349
512 GB € 500 € 1,579
iPhone 11    
64 GB € 205 € 829
128 GB € 230 € 879
256 GB € 290 € 999

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB € 275 € 1,179
256 GB € 360 € 1,349
512 GB € 475 € 1,579
iPhone XS    
64 GB € 240 € 1,059
256 GB € 325 € 1,229
512 GB € 440 € 1,459

iPhone XR

iPhone model Late fee Replacement value
iPhone XR    
64 GB € 155 € 729
128 GB € 180 € 779
256 GB € 240 € 899

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64 GB € 235 € 1,049
256 GB € 320 € 1,219

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64 GB € 125 € 669
128 GB € 150 € 719
256 GB € 210 € 839
iPhone 8    
64 GB € 90 € 549
128 GB € 115 € 599
256 GB € 175 € 719

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32 GB € 70 € 509
128 GB € 100 € 569
256 GB € 320 € 1,009
iPhone 7    
32 GB € 55 € 449
128 GB € 85 € 509
256 GB € 265 € 869

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16 GB € 200 € 749
32 GB € 24,50 € 398
64 GB € 240 € 829
128 GB € 83 € 515
iPhone 6s    
16 GB € 160 € 639
32 GB € 14,50 € 348
64 GB € 200 € 719
128 GB € 72,50 € 464

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16 GB € 160 € 669
64 GB € 185 € 719
128 GB € 315 € 979
iPhone 6    
16 GB € 120 € 559
32 GB € 68 € 455
64 GB € 145 € 609
128 GB € 275 € 869

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16 GB € 110 € 499
32 GB € 70 € 419
64 GB € 140 € 559
128 GB € 125 € 529

iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16 GB € 70 € 419
32 GB € 95 € 469
64 GB € 310 € 899
iPhone 5c    
16 GB € 60 € 399
32 GB € 160 € 599
64 GB € 210 € 699

iPhone 4s

iPhone model Late fee Replacement value
iPhone 4s    
8 GB € 95 € 399
16 GB € 145 € 499
32 GB € 235 € 679
64 GB € 290 € 789

These prices apply in Ireland. Fees are in euro and include VAT. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service