iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warrantyAppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use an AppleCare+ incident to replace your iPad if it gets damaged. Each incident has an excess fee, as shown below.

iPad model

AppleCare+ excess fee

Out-of-warranty fee

iPad mini, iPad mini 2

€ 49

€ 201.30

iPad mini 3, iPad mini 4 

€ 49

€ 311.30

iPad 2,
iPad Air,
iPad 5th generation,
iPad 6th generation
€ 49

€ 251.30

iPad Air 2,
iPad 4th generation

€ 49

€ 311.30

iPad Pro 9.7-inch

€ 49

€ 421.30

iPad Pro (10.5-inch) € 49 € 501.30
iPad Pro (11-inch) € 49 € 541.30

iPad Pro 12.9-inch,
iPad Pro (12.9-inch,
2nd generation)

€ 49

€ 661.30

iPad Pro 12.9-inch 
(3rd generation)
€ 49 € 701.30

Fees are in euro and include VAT. Out-of-warranty prices also include a € 12.30 shipping fee. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9-inch, 3rd generation)

iPad model Late fee Replacement value
iPad Pro 12.9-inch
(3rd generation)
   
64GB € 220 € 1,129
256GB € 305 € 1,299
512GB € 415 € 1,519
1TB € 635 € 1,959
iPad Pro 12.9-inch
(3rd generation)
Wi-Fi + Cellular
   
64GB € 305 € 1,299
256GB € 390 € 1,469
512GB € 500 € 1,689
1TB € 720 € 2,129

iPad Pro (11-inch)

iPad model Late fee Replacement value
iPad Pro 11-inch
   
64GB € 190 € 909
256GB € 275 € 1,079
512GB € 385 € 1,299
1TB € 605 € 1,739
iPad Pro 11-inch,
Wi-Fi + Cellular
   
64GB € 275 € 1,079
256GB € 360 € 1,249
512GB € 470 € 1,469
1TB € 690 € 1,909

iPad Pro (12.9-inch, 2nd generation)

iPad model Late fee Replacement value
iPad Pro (12.9-inch,
2nd generation)
   
64 GB € 215 € 919
256 GB € 300 € 1,089
512 GB € 410 € 1,309
iPad Pro (12.9-inch,
2nd generation)
Wi-Fi + Cellular
   
64 GB € 295 € 1,079
256 GB € 380 € 1,249
512 GB € 490 € 1,469

iPad Pro (10.5-inch)

iPad model Late fee Replacement value
iPad Pro (10.5-inch)    
64 GB € 130 € 749
256 GB € 255 € 919
512 GB € 365 € 1,139
iPad Pro (10.5-inch) 
Wi-Fi + Cellular
   
64 GB € 250 € 909
256 GB € 335 € 1,079
512 GB € 445 € 1,299

iPad Pro 12.9-inch

iPad model Late fee Replacement value
iPad Pro 12.9-inch    

32GB

€ 75

€ 799

128GB

€ 120

€ 889

256GB

€ 160

€ 969

iPad Pro 12.9-inch
Wi-Fi + Cellular
   

128GB

€ 195

€ 1,039

256GB

€ 235

€ 1,119

iPad Pro 9.7-inch

iPad model Late fee Replacement value
iPad Pro 9.7-inch    

32GB

€ 110

€ 629

128GB

€ 155

€ 719

256GB

€ 195

€ 799

iPad Pro 9.7-inch
Wi-Fi + Cellular
   

32GB

€ 185

€ 779

128GB

€ 230

€ 869

256GB

€ 270

€ 949

iPad mini

iPad mini 4

iPad model Late fee Replacement value
iPad mini 4    

16GB

€ 55

€ 409

32GB € 70 € 449

64GB

€ 95

€ 489

128GB

€ 75

€ 449

iPad mini 4
Wi-Fi + Cellular
   

16GB

€ 115

€ 529

32GB € 130 € 569

64GB

€ 155

€ 609

128GB

€ 140

€ 579

iPad mini 3

iPad model Late fee Replacement value
iPad mini 3    

16GB

€ 40

€ 379

64GB

€ 65

€ 429

128GB

€ 115

€ 529

iPad mini 3
Wi-Fi + Cellular
   

16GB

€ 90

€ 479

64GB

€ 125

€ 549

128GB

€ 175

€ 649

iPad mini 2

iPad model Late fee Replacement value
iPad mini 2    

16GB

€ 55

€ 299

32GB

€ 60

€ 309

64GB

€ 110

€ 409

128GB

€ 160

€ 509

iPad mini 2
Wi-Fi + Cellular
   

16GB

€ 115

€ 419

32GB

€ 120

€ 429

64GB

€ 170

€ 529

128GB

€ 220

€ 629

iPad mini

iPad model Late fee Replacement value
iPad mini    

16GB

€ 30

€ 249

32GB

€ 105

€ 399

64GB

€ 150

€ 489

iPad mini
Wi-Fi + Cellular 
   

16GB

€ 90

€ 369

32GB

€ 165

€ 519

64GB

€ 210

€ 609

iPad Air

iPad Air 2

iPad model Late fee Replacement value
iPad Air 2    

16GB

€ 60

€ 419

32GB € 75 € 449

64GB

€ 100

€ 499

128GB

€ 130

€ 559

iPad Air 2
Wi-Fi + Cellular
   

16GB

€ 120

€ 539

32GB € 135 € 569

64GB

€ 160

€ 619

128GB

€ 190

€ 679

iPad Air

iPad model Late fee Replacement value
iPad Air    

16GB

€ 80

€ 399

32GB

€ 105

€ 449

64GB

€ 135

€ 509

128GB

€ 185

€ 609

iPad Air
Wi-Fi + Cellular
   

16GB

€ 145

€ 529

32GB

€ 170

€ 579

64GB

€ 195

€ 629

128GB

€ 245

€ 729

iPad

iPad 6th generation

iPad model Late fee Replacement value
iPad 6th generation Wi-Fi    
32GB € 65 € 369
128GB € 110 € 459
iPad 6th generation
Wi-Fi + Cellular
   
32GB € 130 € 499
128GB € 175 € 589

iPad 5th generation

iPad model Late fee Replacement value
iPad 5th generation Wi-Fi    
32GB € 55.50 € 350
128GB € 100.50 € 440
iPad 5th generation
Wi-Fi + Cellular
   
32GB € 120,50 € 480
128GB € 165.50 € 570

iPad 4th generation

iPad model Late fee Replacement value
iPad 4th generation    

16GB

€ 40

€ 379

32GB

€ 110

€ 519

64GB

€ 155

€ 609

128GB

€ 200

€ 699

iPad 4th generation
Wi-Fi + Cellular
   

16GB

€ 90

€ 479

32GB

€ 170

€ 639

64GB

€ 215

€ 729

128GB

€ 260

€ 819

iPad 2

iPad model Late fee Replacement value
iPad 2 Wi-Fi    

16GB

€ 55

€ 349

32GB

€ 120

€ 479

64GB

€ 170

€ 579

iPad 2 Wi-Fi + 3G    

16GB

€ 115

€ 469

32GB

€ 180

€ 599

64GB

€ 230

€ 699

Fees are in euro and include VAT. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See Express Replacement Service Terms and Conditions