Support and safety
HomePod Support site Comprehensive support information is available online at the HomePod Support website. To contact Apple for personalised support (not available in all areas), go to the Apple Support website.
WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage to HomePod or other property. Read all safety information and operating instructions before using HomePod.
Important safety instructions
Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions.
Do not use HomePod near water or where it might be exposed to dripping or splashing. Keep HomePod away from all sources of liquid, such as drinks, washbasins, baths, shower cubicles, swimming pools, spa baths and so on. Do not place any object filled with liquid on top of it. Do not expose HomePod to moisture, dampness or wet weather, such as rain, snow or fog.
Clean HomePod gently and only with a dry cloth.
Do not block any ventilation openings on HomePod. Install it in accordance with Apple’s instructions.
Unplug HomePod during lightning storms or when unused for long periods of time.
Do not install HomePod near any heat sources such as radiators, heating vents, stoves or other apparatus (including amplifiers) that produce heat. Do not place a naked flame such as a lighted candle or lit cigarette on or near HomePod.
Only use attachments and accessories specified by Apple.
Do not attempt to repair or service HomePod yourself. Refer all servicing to qualified servicing personnel. Servicing is required when HomePod has been damaged in any way, such as when the power cord or plug is damaged for HomePod (2018) or when the power cable or connector is damaged for HomePod mini, liquid has been spilled or objects have fallen into HomePod, or when HomePod has been exposed to rain or moisture, does not operate normally or has been dropped.
During operation, speaker vibration could cause HomePod to move. Ensure that HomePod does not fall from its mounting surface. Do not hang HomePod (2018) by its power cord. Do not hang HomePod mini by its power cable.
HomePod is for indoor use only.
HomePod may be damaged by improper storage or handling. Be careful not to drop it when it is being transported.
Power (HomePod 2018) HomePod has no on/off switch. Also, HomePod may appear to be off and disconnected from its power source when it is actually still connected and in standby. To disconnect it from power, unplug the power lead. Make sure the main plug of the power lead is always easily accessible. When connecting or disconnecting it, always hold the plug by its sides. Do not unplug by pulling the power lead. Keep fingers away from the metal part of the plug. Protect the power lead from being walked on or pinched, particularly at plugs, convenience receptacles and the point where it exits from HomePod.
Power (HomePod mini) Power HomePod mini with the included USB power adapter. You can also power HomePod mini with third-party power adapters that are rated 20W (9V⎓ 2.22A) and compliant with USB 2.0 or later and with applicable country regulations and international and regional safety standards. Other adapters may not meet applicable safety standards and using such adapters could pose a risk of death or injury.
HomePod mini has no on/off switch. Also, HomePod mini may appear to be off and disconnected from its power source when it is actually still connected and in standby. To disconnect it from power, unplug the power adapter. Make sure the adapter is always easily accessible. When connecting or disconnecting it, always hold the adapter by its sides. Do not unplug by pulling the power cable. Keep fingers away from the metal part of the plug. Protect the power cable from being walked on or pinched, particularly at the power adapter, convenience receptacles and the point where it exits from HomePod mini. Using a damaged power cable or adapter, or using when moisture is present, can cause fire, electric shock, injury or damage to HomePod mini or other property. When you use the included power adapter to power HomePod mini, make sure the power cable is fully inserted into the power adapter before you plug the adapter into a power outlet. It’s important to keep HomePod mini and its power adapter in a well-ventilated area when in use.
Prolonged heat exposure (HomePod mini) HomePod mini and its USB power adapter comply with required surface temperature limits defined by applicable country regulations and international and regional safety standards. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. Use common sense to avoid situations where your skin is in contact with a device or its power adapter when it’s operating or connected to a power source for long periods of time. For example, don’t sleep on a device or power adapter or place them under a blanket, pillow or your body, when it’s connected to a power source. Keep your HomePod mini and its power adapter in a well-ventilated area when in use. Take special care if you have a physical condition that affects your ability to detect heat against the body.
USB power adapter (HomePod mini) To operate the Apple USB power adapter safely and reduce the possibility of heat-related injury or damage, plug the power adapter directly into a power outlet. Donʼt use the power adapter in wet locations such as near a sink, bathtub, or shower cubicle and don’t connect or disconnect the power adapter with wet hands. Stop using the power adapter and power cable if any of the following conditions exist:
The power adapter plug or prongs are damaged.
The power cable becomes frayed or otherwise damaged.
The power adapter is exposed to excessive moisture or liquid is spilled into the power adapter.
The power adapter has been dropped and its casing is damaged.
Medical device interference HomePod contains a radio and other components that emit electromagnetic fields. HomePod also contains magnets. These electromagnetic fields and magnets may interfere with pacemakers, defibrillators or other medical devices. Maintain a safe distance of separation between your medical device and HomePod. Consult your doctor and medical device manufacturer for information specific to your medical device. Stop using HomePod if you suspect it is interfering with your pacemaker, defibrillator or any other medical device.
Avoid hearing damage Listening to sound at high volumes may permanently damage your hearing. Background noise, as well as continued exposure to high volume levels, can make sounds seem quieter than they actually are. For more information about hearing loss, see apple.com/uk/sound.
FCC compliance statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference through one or more of the following measures:
Reorientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to a power point on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this product not authorised by Apple could void the electromagnetic compatibility (EMC) and wireless compliance and negate your authority to operate the product.
This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.
Responsible party (contact for FCC matters only):
One Apple Park Way, MS 911-AHW
Cupertino, CA 95014
ISED Canada compliance statement This device complies with ISED Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Operation in the band 5150–5250MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
Exposure to radio frequency energy The radiated output power of this device meets the limits of FCC/ISED Canada radio frequency exposure limits. This device should be operated with a minimum separation distance of 20cm (8 inches) between the equipment and a person’s body.
Le present appareil est conforme aux CNR d’ISDE Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
La bande 5150–5250 MHz est réservée uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
L’exposition à l’énergie radiofréquence La puissance de sortie rayonné de cet appareil est conforme aux limites de la FCC/ISDE Canada limites d’exposition aux fréquences radio. Cet appareil doit être utilisé avec une distance minimale de séparation de 20 cm entre l’appareil et le corps d’une personne.
Ultra Wideband information Ultra Wideband is available on HomePod mini and availability varies by region.
Australia: Ultra Wideband transmitters must not be operated within a nominated distance from specified Australian radio-astronomy sites. For further information about nominated distance, please refer to the Radiocommunications (Low Interference Potential Devices) Class Licence 2015 published by the Australian Communications and Media Authority.
Australia / New Zealand
EU compliance statement Apple Inc. hereby declares that this wireless device is in compliance with Directive 2014/53/EU.
A copy of the EU Declaration of Conformity is available at apple.com/euro/compliance.
Apple’s EU representative is Apple Distribution International Ltd., Hollyhill Industrial Estate, Cork, Ireland.
Use restriction This device is restricted to indoor use when operating in the 5150 to 5350MHz frequency range.
This restriction applies in: AT, BE, BG, CH, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, SI, SK, TR, UK.
Disposal and recycling information The symbol above indicates that this product and/or battery should not be disposed of with household waste. When you decide to dispose of this product and/or its battery, do so in accordance with local environmental laws and guidelines. For information about Apple’s recycling programme, recycling collection points, restricted substances and other environmental initiatives, go to Apple’s Environmental website.
EU disposal information The symbol above means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection and recycling of your product and/or its battery at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment
ENERGY STAR® compliance statement As an ENERGY STAR partner, Apple has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR programme is a partnership with electronic equipment manufacturers to promote energy-efficient products. Reducing the energy consumption of products saves money and helps conserve valuable resources.
For more information about ENERGY STAR, go to energystar.gov.
Apple and the environment At Apple, we recognise our responsibility to minimise the environmental impact of our operations and products. For more information, go to Apple’s Environmental website.