How to send your Beats Fit Pro earbuds to Apple for repair from the United States and Canada

After you’ve contacted Apple about a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Make sure you return your product so that Apple receives it within 10 days of the date your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within ten days, or if Apple technicians find that your issue was caused by accidental damage or unauthorised modifications, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

1. Place your Beats Fit Pro earbuds into the circular indentation of the product tray.
   
2. Place the lid on the small box.
   
3. Place the small box into the postage box.
   
4. Close the lid of the delivery box.
   
5. Seal the box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.*
   
6. Remove the top label from the delivery box. This is your receipt. Make sure the return shipping label remains on the box.

*Apple is not responsible for any damage sustained during delivery.

1. Find the name of the courier on the return delivery label.
2. Visit the courier’s website to schedule a pick-up or find a drop-off location.
3. Get a receipt from the courier.

Check the status of your service request.

If you're only replacing an earbud (or both earbuds), your serial number will not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement parts where available.

© 2023 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.

Notice to California Consumers

1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA. 

2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired. 

The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days of them being completed. 

If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.