How to top up your travel card on your iPhone
- In the Wallet app, tap your travel card.
- Tap Add money.
- Choose an amount to add to your card and tap Add.
- Choose a card to pay with and complete the transaction with Face ID or Touch ID1.
How to top up your travel card on your Apple Watch
- In the Wallet app, tap your travel card.
- Tap Add Money.
- Follow the instructions on the screen.
How to top up a family member's travel card
If you manage a family member's Apple Watch with your iPhone, you can also add money to the travel card on their Apple Watch. When they make a request, respond and top up their card.
- Tap the request in iMessage.
- Choose an amount to send.
- Tap the send button
.
- Confirm the purchase with Face ID or Touch ID.
If you can't top up your travel card
- Find out what to do if you've added money but your balance hasn't updated in the Wallet app.
- If you can't see the option to add money, check with your local public transport agency to see how you can add money to your travel card in the Wallet app.
- If you can't top up your family member's travel card, check that they haven't removed the card from their Apple Watch.
- If you have questions about or need a refund, contact your local public transport agency.
- A Hong Kong-issued Visa, Mastercard or UnionPay card that you use with Apple Pay is required to purchase or top up an Octopus card in the Wallet app. If you have a credit or debit card that wasn't issued in Hong Kong, use the Octopus App for Tourists app instead. A China UnionPay credit or debit card is required to purchase or top up a travel card for China mainland.