If you have older Bluetooth software, you might see an "iTunes has detected incompatible Bluetooth software on your computer and may not run correctly" alert message. If you don't remove the conflicting software, iTunes won't open or run correctly.
To check for and remove the conflicting Bluetooth software, follow these steps:
- Download Autoruns for Windows from Microsoft.
Autoruns.zipon your computer and open the compressed folder.
- After reviewing the contents and the license, drag
Autoruns.exeto your desktop.
- Click the Logon tab.
- From the Options menu, select Hide Microsoft Entries.
- In the Image Path column, look for
bttray.exesoftware exists, contact the manufacturer of your Bluetooth accessory to see if the software is necessary for your computer. If not, get assistance with removing it.
bttray.exeis necessary, from the same path as
BtITunesPlugin.exeand rename it to
Contact the manufacturer of your Bluetooth accessory if you need more help.