Contact iTunes Movie Support
Most content creators work with an Apple-approved delivery partner to submit their iTunes Store package to the iTunes Store. If you have questions about iTunes Store package specifications or how to deliver an iTunes Store package, contact iTunes Movie Support. iTunes Movie Support also provides status information about submitted content.
If you have an active iTunes Connect account, sign in to your account. Then contact iTunes Movie Support using the Resources and Help Contact Us feature.
If you don't have an active iTunes Connect account, contact your Apple preferred iTunes delivery partner or email iTunes Movie Support at iTunesCompressorPackage@apple.com. Include this required information:
- Vendor ID of the delivery package
- Name of the delivery partner or encoding house that delivered your movie
- Delivery error log, if you have one