Generate a temporary Support PIN

A Support PIN is a security measure used to verify your identity when you contact Apple Support.

You don't always need a Support PIN (personal identification number). But if Apple Support needs to verify your identity, we might ask you to generate one by following these steps.

iPhone showing Apple ID options with Sign Out Support PIN magnified

  1. Sign in to your Apple ID account page
  2. If prompted, enter the verification code that is sent to your trusted device, or answer your security questions.* 
  3. Scroll to the bottom of the screen and click Support PIN. Then click Generate PIN from the pop-up window.
  4. When you're prompted, give the four-digit PIN to the Apple Support Advisor you're working with.

Your PIN is generated instantly and appears in a pop-up window that also notes when the PIN expires. You can use the PIN you generate only one time. 

*Depending on how you created your Apple ID, you might be able to generate a Support PIN without entering a verification code for example, by answering security questions. 

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