If you get an alert from NTRA in Egypt that your IMEI isn’t registered

When you see this message, find out what to do.

If you buy a device or receive a service part replacement outside Egypt

If you start using your iPhone on a mobile network in Egypt, you may get an alert from the NTRA that your IMEI isn’t registered. NTRA is the telecommunication regulations authority in Egypt.

To register your IMEI, download the Egyptian Customs Authority Telephony app from the App Store. There is a 90-day grace period from the activation date of the Egyptian SIM card on the network. If you do not register your iPhone within 90 days, the status bar on your iPhone will show No Service. This only applies to Egyptian SIM cards and not to iPhone models using roaming.

If you buy an iPhone or receive a replacement device in Egypt through an Apple-authorised channel

• Apple will register the IMEI of your iPhone on your behalf.

• If you buy an iPhone from an authorised seller, the tax will be pre-paid by the VAT. The receipt will say that the tax is paid.

• If you buy an iPhone within Egypt, make sure you receive an e-invoice to protect your consumer rights.

To find out more or contact NTRA about your issue, see Telephony National Telecom Regulatory Authority, email contactus@telephony.gov.eg or call 15380.