If your Apple Vision Pro is frozen or won’t turn on
If your Apple Vision Pro has a frozen screen or won’t turn on, find out what to do.
If your Apple Vision Pro display has frozen
Force-restart your Apple Vision Pro:
Press and hold the top button and the Digital Crown at the same time until the display turns black.
To turn your device back on, press and hold the top button for three seconds, then let go.
If your Apple Vision Pro won’t turn on
Make sure the battery is connected correctly to Apple Vision Pro. Try disconnecting it and then reconnecting it. The LED on the part of the power cable that attaches to Apple Vision Pro should pulse as the device starts up and then glow steadily when the device is ready for you to put it on.
Make sure the battery has some charge. Connect the battery to a power source using a USB-C Charge Cable and an Apple 30W USB-C power adapter. The LED on the battery will turn on for a few seconds when you connect it to a power source. Find out what the battery light can tell you about the battery’s charge level.
Try turning on Apple Vision Pro. Press and hold the top button for three seconds, then let go. As the device starts up, the Apple logo will appear on the EyeSight display within approximately five seconds. If you’re wearing Apple Vision Pro, you’ll see the displays pulse with light in approximately 15 seconds.
Apple Vision Pro will shut down after 24 hours
If your Apple Vision Pro is turned on and you don’t use it for 24 hours, the device will shut itself down automatically. Put on Apple Vision Pro, then press and hold the top button for three seconds to turn it back on.
If you still need help
Contact Apple Support if your Apple Vision Pro still won’t turn on.
