If Find My is offline or isn't working
Find out what to do if your device isn't listed, you see an alert that says your device is offline or you see an unexpected device in Find My.
I can't see my device in Find My
Make sure that you set up Find My on your device. You have to set up Find My before you can see your device in the Find My app or on iCloud.com/find.
If you've lost your device
If your device is missing, find out how to mark your device as lost and protect your information.
If you have your device with you
Check that you signed in to iCloud on your device using your Apple Account: Tap Settings. If you see "Sign in to your [device]," tap it and enter your Apple Account email address or phone number and password.
Make sure that you signed in to iCloud with the same Apple Account on all of your devices.
Check that the device has a mobile data or Wi-Fi network connection. If it does and you still can't see it in Find My, turn Airplane Mode on and off. Still can't see your device in Find My? Restart your device.
Go to Settings > General > Date & Time. Check that Set Automatically is turned on.
The Find My network isn’t supported in South Korea and may be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost or erase it, but you won't be able to find your device on a map.
I can see my device in Find My, but it's offline
Find out why you may see "Offline", "No location available" or "Location Services Off", and discover what to do.
Why is it offline?
Your device is turned off or its battery has run out.
It's not connected to a known Wi-Fi or mobile data network.
If you've turned on Send Last Location, more than 24 hours has passed since it was last connected to a Wi-Fi or mobile data network.
You may be in a region where we don't offer this feature due to technical limitations or local law.
What can I do?
You can still play a sound, send a message, issue a lock request or start the process to erase your iOS device with Find My. Your device receives the command after you turn on your device and connect to the internet.
Learn what to do if your device might be lost or stolen.
I can see a device that I no longer own or use
If your device is currently offline, you can remove it by following the steps below.
Go to iCloud.com.
Click your name, then click Account Settings.
Select your device under My Devices, then click the remove button
to the right of the device name.
Or, from the Find My app on your iPhone or iPad, swipe over the device name and tap Remove. If your device comes back online and Find My is turned on, your device will reappear in your device list automatically.
If you've sold or given away your device, sign in to iCloud.com/find After the device has been erased, click Remove from Account. Find out more about what to do before you sell, give away or trade-in your device.
I'm using a device associated with a business or educational institution
When you use a Managed Apple Account associated with an educational institution, Find My isn't an option for your account. You won't see Find My when you sign in to iCloud.com. If your device is missing, contact an administrator at your institution.
You can register up to 100 personally owned devices to Find My with the same Apple Account. If you need to add a device after you've registered 100 others, remove a device first. Find out how system administrators manage Find My at business and educational institutions.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
