Get your Mac ready for a service
To save time and protect your information, complete as many of these steps as you can before getting your Mac serviced.
1. Create a backup
Having a backup is important in case it becomes necessary to erase or replace your computer’s startup disk during the service.
2. Arrange a service
Depending on availability in your area, you can make a reservation at an Apple Store, take your Mac to an Apple Authorised Service Provider or set up a mail-in service. If you're participating in an Apple Service Programme, you should also follow any additional steps required by that programme.
3. Check your settings
To help ensure the service technician can perform any necessary diagnostic testing, complete these steps. If you can’t, the technician will discuss options with you, if necessary.
If you’ve turned Find My Mac on, turn off Find My Mac to disable Activation Lock. Can’t turn off Find My?
If you set up a firmware password, turn off the firmware password. This does not apply to Mac computers with Apple silicon.
If you've arranged a mail-in service, follow any additional instructions you receive from Apple.
If you're concerned about the security of your data during service, either turn on FileVault or remove your data, such as by erasing all content and settings.
4. Gather your information
If you're taking your Mac to a service location:
Bring the sales receipt with you, if you have it. You may also need your Apple Account password and a form of personal identification, such as a driving licence, passport or other government-issued ID.
Make sure you know the account name and password for your macOS user account in case you need to log in to your Mac at the service location.
5. Gather your equipment
If you're taking your Mac to a service location, bring its power cable and any accessories you need help with as well.
If you've arranged a mail-in service, follow the postage and packaging instructions you've received.
