Send your Beats product to Apple for a service

After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you return your original Beats product

Remove your Beats product from your Apple Account:

1. In the Find My app, select the Devices tab > your Beats product

2. Swipe up and tap Remove this Device, then tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box, including wing tips, ear tips, charging cables or other accessories. If you do, they won’t be returned to you.

Beats headphones or earbuds and charging case

1. If you’re sending earbuds, place them into the charging case.

2. Place your Beats products in the white fibre bag.

3. In the postage box, open the cardboard insert, then place the bagged product in the base of the box and close the insert. Don’t place your Beats product in the box without opening the insert.

4. Close the postage box and seal it with the provided tape. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Beats Pill

• If there’s a bag provided, place your Beats Pill in the bag before placing it in the box.

• Make sure the battery sticker has been pasted flat on the box and isn't covered by tape or a postage label.

Send your Beats product to Apple

1. Find the name of the courier on the provided postage label (or elsewhere in the packing materials).

2. Visit the courier’s website to schedule a pick-up or find a drop-off location.

3. If a commercial invoice was included with your postage box, attach it to the outside of the box. If you don’t, the package may not be able to be delivered. Commercial invoices are only necessary in some European countries.

Make sure you get proof of collection from the courier to confirm that you’ve sent your Beats product for a service.