Find out how to send your Beats earphones to Apple using Express Replacement Service
Prepare your Beats earphones for packing and delivery.
After you've contacted Apple about a service, you'll receive a replacement product with instructions to return your original product to Apple. Instructions may vary by country or region.
Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or it has issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty, ERS terms and conditions for service covered by an Applecare plan or ERS terms and conditions for service not covered by Apple’s Limited Warranty, an AppleCare plan or consumer law.
Follow these steps to prepare your Beats earphones:
Customers in Japan, proceed to the Send your Beats earphones to Apple section for the Asia-Pacific region.
Remove the tray from the white box that contained your replacement earphones and discard the tray.
Place your earphones inside the plastic bag and close it. Don't include any accessories with your earphones (including wing tips, ear tips, charging cables or carrying cases). If you include extra items in the box, these won't be returned to you.
Place the plastic bag, containing the earphones, into the white box.
Place the lid on the white box.
Place the white box in the brown delivery box and close it.
Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
* Apple is not responsible for any damage sustained during delivery.
Send your Beats earphones to Apple
Find out how to set up and use your Beats product after a service.
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