If Safari isn't loading websites or quits on your iPhone, iPad or iPod touch

If you can't load a website or web page, or Safari quits unexpectedly, follow these steps.

Connect to a different network

Try to load a website, such as www.apple.com/uk, using mobile data. If you don’t have mobile data, connect to a different Wi-Fi network, then load the website.

If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites may block content from being loaded.

Restart your device

Turn off your device and turn it on again.

Clear website data

You can clear website data every so often to improve Safari performance.

  1. Go to Settings > Safari.

  2. Tap Clear History and Website Data.

  3. Tap Clear History to confirm.

Turn on JavaScript

Turn on JavaScript if it's not already on.

  1. Go to Settings > Safari > Advanced.

  2. Turn on JavaScript.

Get more help

If the issue continues and only affects a certain website or web page, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you've tried all these steps, contact the website developer for more help.

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