If you can’t view a home
If you're unable to view one or multiple homes in the Home app, here’s what to do.
Check if homes have been upgraded
If homes have already been upgraded
Check if homes have been upgraded
Follow these steps to upgrade homes that you own to the new Home architecture.* All of the homes you own will be upgraded at the same time.
Open the Home app on your iPhone or iPad that’s running the latest version of iOS or iPadOS, or on your Mac that’s running the latest version of macOS.
Tap or click the
.Select
. If you own multiple homes, choose one, then select .Select Software Update, tap or click Learn More under Home Upgrade Available, then follow the prompts to upgrade. If you can’t see Home Upgrade Available, you’ve already upgraded your homes.
If you didn’t set up a home, ask the owner of the shared home to upgrade. If the shared home owner can't upgrade or chooses not to, you can leave shared homes you no longer need access to.
* iPad is not supported as a home hub on the new Home architecture.
If homes have already been upgraded
If Home Upgrade Available doesn't appear under Home Settings > Software Update in the Home app on the home owner's device, the owner's homes have already been upgraded.
Update your iPhone or iPad to the latest version of iOS or iPadOS, or your Mac with the latest version of macOS.
Go to Settings (System Settings on Mac) > [your name] > iCloud, and turn on iCloud for Passwords and Keychain.
Go to Settings (System Settings on Mac) > [your name] > Password & Security, and turn on two-factor authentication for Apple ID.
Tap or click the
to check if you have more than one home. If a home doesn't have accessories, remove it from the Home app. Tap or click the , select , then scroll down and select Remove Home.
If you still can’t access a home, contact Apple Support.