Clean your Powerbeats Pro and your Powerbeats Pro 2
Find out how to clean and care for your Powerbeats Pro and your Powerbeats Pro 2.
About cleaning your Powerbeats Pro and your Powerbeats Pro 2
Your Powerbeats Pro and Powerbeats Pro 2 earbuds are sweat and water resistant, but not sweatproof or waterproof. The charging case is not waterproof, sweatproof, sweat resistant or water resistant, so be careful not to get moisture in any openings. Find out more about water and sweat resistance.
Clean your Powerbeats Pro and Powerbeats Pro 2 earbuds and charging case if they come in contact with anything that may cause stains or other damage, such as dirt or sand, makeup, ink, soap, detergent, acids or acidic foods, or if they come in contact with liquids, including those that may lead to skin irritation, such as sweat, salt water, soapy water, pool water, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye or solvents.
Avoid damaging your Powerbeats Pro or your Powerbeats Pro 2 when you clean them:
Make sure no liquid gets in the openings.
Don’t dry Powerbeats Pro, Powerbeats Pro 2 or the case using an external heat source (for example, a hair dryer).
Don’t use cleaning products or compressed air.
Don’t use sharp objects or abrasive materials.
Don’t insert a foreign object into the Lightning or USB-C charging port on the case (for example, a cotton swab or kitchen towel).
Clean your Powerbeats Pro and your Powerbeats Pro 2
Remove the Powerbeats Pro or Powerbeats Pro 2 earbuds from the charging case.
Disconnect the charging cable from both the case and your computer or power adapter.
To clean the charging contacts on Powerbeats Pro or Powerbeats Pro 2, use a cotton swab slightly dampened with warm water. To clean the charging pins on the case, use a lint-free cloth that has been slightly dampened with warm water. If necessary, you can slightly dampen the cotton bud or cloth with 70 per cent isopropyl alcohol.
Use a soft, dry, lint-free cloth to clean all other areas of your Powerbeats Pro, Powerbeats Pro 2 and case. Here’s how to clean your eartips.
Care for your Powerbeats Pro and your Powerbeats Pro 2
Clean and dry your Powerbeats Pro and Powerbeats Pro 2 earbuds and your skin after workouts or heavy sweating. Keep your Powerbeats Pro and Powerbeats Pro 2 earbuds and charging case clean and dry.
Care for the Lightning cable and the USB-C cable
Discolouration of the Lightning cable for Powerbeats Pro and the USB-C cable (sold separately) for Powerbeats Pro 2 after regular use is normal. Dirt, debris and exposure to moisture may cause discolouration. If your Lightning or USB-C cable or connector becomes warm during use or the case won’t charge, disconnect the cable from your computer or power adapter and clean the Lightning or USB-C cable and connector with a soft, dry, lint-free cloth. Do not use liquids or cleaning products when cleaning the Lightning or USB-C cable or connector.
Tips to avoid skin irritation
Here’s how to avoid skin irritation, especially if you have allergies or skin sensitivities:
Wear your Powerbeats Pro and your Powerbeats Pro 2 with the right fit.
After workouts with Powerbeats Pro or Powerbeats Pro 2, or after your device has been exposed to liquids such as sweat, soap, shampoo, makeup, sunscreen and lotions that can potentially cause skin irritations, clean and dry your device. Keeping your Powerbeats Pro and your Powerbeats Pro 2 – as well as your skin – clean and dry will maximise comfort and prevent long-term damage to your device.
If you have known allergies or sensitivities to certain substances, check the materials in Beats headphones and earphones.
