Find out how to send your Apple TV to Apple using Express Replacement Service

Here’s how to send your Apple TV to Apple after you've received a replacement.

After you've contacted Apple about a service, you'll receive a replacement product with instructions on how to return your original product. Instructions may vary by country or region.

Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or it has issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty,ERS terms and conditions for service covered by an AppleCare plan or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan or consumer law.

Prepare your Apple TV for packing and sending to Apple

Follow these steps to prepare your Apple TV:

Customers in Japan should only complete step 1. Then proceed to the Send your Apple TV to Apple section for the Asia-Pacific region.

  1. Reset or restore your Apple TV to its factory settings.

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  2. Unplug your Apple TV and place it inside the white box. Do not include your power cable or Apple TV remote. If you include extra items, these won't be returned to you.

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  3. Close the lid to the white box.

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  4. Place the white box in the insert inside the brown box.*

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  5. Seal the box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

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*Apple is not responsible for any damage sustained in transit.

Send your Apple TV to Apple

Find out how to use your replacement Apple TV.


1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.

2. A buyer of this product in California has the right to get this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

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