How to send your Beats Studio Buds charging case to Apple for repair from the United States and Canada
Here’s how you send your Beats Studio Buds charging case back to Apple after you’ve received a replacement.
Need a different country or region?
After you’ve contacted Apple about a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.
Important: Make sure you return your product so Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorised modifications, you’ll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.
Pack your earbuds charging case
Place your Beats Studio Buds charging case into the product tray in the white box.
Place the lid on the white box.
Place the white box into the delivery box.
Close the lid of the delivery box.
Seal the delivery box with the tape provided.*
Remove the top label from the delivery box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage sustained in transit.
Send your earbuds charging case to Apple
Find the name of the courier on the return delivery label.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
Get a receipt from the courier.
Use your serviced earbuds charging case
Your replacement Apple part is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement part where available.
Set up your Beats Studio Buds and charging case.
© 2021 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.
Notice to California Consumers
1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to get this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired.
The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days of them being completed.
If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.
