How to send your used part to Apple using Express Replacement Service from the Asia-Pacific region

Find out how to send your used part back to Apple after you’ve received a replacement.

Need a different country or region?

Important: Make sure you return your part so that Apple receives it within 10 days of the date your replacement part was sent to you by Apple (check your dispatch date). If Apple doesn’t receive your original part within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorised modifications, you’ll be charged the full value of the replacement part. For more details, see ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Before sending your AirTag

1. Unpair your AirTag.

2. Remove the battery from your AirTag.

Pack your part

Customers in Japan may proceed to the send your part to Apple section.

Please use the envelope or box containing your replacement part to pack your original part. Do not include any other items, such as an AirTag Loop or an AirTag Key Ring, with your part.

Send your part to Apple

Select your country or region:

Australia

Please use the same box that included your replacement device when returning your product.

1. You’ll receive an email from Apple once the replacement product has been sent. Print the postage label from the Repair Status link provided in the email.

2. Package your product. Don’t include accessories in the box. If you include extra items, we will be unable to return them to you.*

3. Take your postage label and packaged part to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

4. Australia Post will provide you with a receipt to confirm the lodgement of your part return.

5. Check that Apple has received your product after a few days.

Hong Kong

Please use the same box that included your replacement device when returning your product.

1. Place your product into the postage box and seal the box with tape. Don’t include accessories in the box. If you include extra items, we will be unable to return them to you.*

2. Call Shun Feng Hong Kong Customer Service on 8302 2883, during weekdays (Monday to Friday), to arrange collection of your product. Enter 1 (for Cantonese), 2 (for English) or 3 (for Mandarin). Advise Shun Feng that you are using pre-paid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Pick-up address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product after a few days.

Japan

A courier will bring your replacement product and collect your original product.

1. Hand your product to the courier. Do not include any accessories when handing your product to the courier. If you include extra items, we will be unable to return them to you.*

2. Check that Apple has received your product after a few days.

Malaysia

Please use the same box that included your replacement device when returning your product.

1. Place your product into the postage box and seal the box with the provided tape. Don’t include any accessories in the box. If you include extra items, we will be unable to return them to you.*

2. Call GD Express Malaysia Customer Service on 03-7787-6776, Monday to Friday from 08:30 to 17:30, or Saturday from 08:30 to 12:30, to arrange for a courier to collect your device. Inform customer service that you are using a pre-paid return service and provide your Repair ID number.

3. The courier will bring a Return Airway Bill (AWB) to collect your packaged device.

4. Paste the AWB label on the box.

5. Give your package to the courier.

6. Check that Apple has received your product after a few days.

New Zealand

You'll receive a kit by post that contains a replacement product with everything you need to return your original product to Apple.

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE”. Make a note of the number.

2. Put the packaged part in the TNT satchel and seal the satchel. Don’t include any accessories in the satchel. If you include extra items, we will be unable to return them to you.*

3. Place the postage label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection – part” followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all of the information in step 2 of "Write an email" above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your part after a few days.

Singapore

Your package contains a pre-printed return DHL AWB to send your product back. Please use the same box that included your replacement device to return your product.

1. Put your product into the postage box and seal the box with tape. Don’t include any accessories in the box. If you include extra items, we will be unable to return them to you.*

2. Paste the DHL Return AWB on the box and make sure the return AWB label covers the original AWB label completely.

3. Call DHL Singapore Customer Service on (+65) 6285 8888 to arrange collection of your product. Advise DHL that you are using a pre-paid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Account number (See your DHL Express Flyer)

   • Company name: Apple

   • AWB number (See your DHL Return AWB)

   • Contents: Electronic product

   • Pick-up address and time

   • Contact phone number for pick-up

   • Number of pieces: 1

   • Weight: 1 kg

4. Hand your packaged product to the DHL courier.

5. Ask the courier for proof of collection.

6. Check that Apple has received your product after a few days.

Use your replacement part

Your replacement Apple part is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement part where applicable.

For information on how to use your replacement part, visit getsupport.apple.com.