Deactivate or delete users from Apple School Manager
Find out how to deactivate or delete users, including Content Managers, Site Managers and Administrators, from your Apple School Manager organisation.
When you delete a user from Apple School Manager, they won't be able to access their account from any device. You won't be able to recover any of the associated data after you've deleted the account. Additionally, users with purchases or credit can't be deleted. If the user account you want to delete has purchases or credit, make sure you spend any remaining credit on the account, and transfer any purchases to a location.
When you deactivate a user, they'll no longer be able to use their Managed Apple ID. When you remove a user with your SIS tool or through SFTP, their account will be deactivated. An account will be deleted 120 days after it's been deactivated, as long as it doesn't have any purchases or credit.
If you want to delete an account immediately, you must sign in to Apple School Manager and delete the user manually. Only Administrators, Site Managers, People Managers and Managers can delete users by default. If you're an Administrator, Site Manager, People Manager or Manager and you can't delete a user, contact the Administrator in charge of Apple School Manager for your organisation.
Deactivate an account through Apple School Manager
Click Accounts.
Select the account or accounts you want to deactivate.
If you're only deactivating one account, click Deactivate Account.
If you've selected multiple accounts, click Change > Deactivate. Click Continue.
Click Done.
Delete an account through Apple School Manager
After you've deactivated the accounts, follow these steps:
Click Accounts.
Select the account or accounts you want to delete.
If you're only deleting one account, click Delete.
If you've selected multiple accounts, click Change > Delete. Click Continue.
Click Done.
Learn more
Transfer licences to a location in Apps and Books in Apple School Manager.
