Apple Watch Express Replacement Service

Replace your Apple Watch quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. It’s exclusively available through AppleCare+. If your Apple Watch is eligible, we can send you a replacement before you return your original product to us. We'll include packaging to return your product.

Call Apple to set up Express Replacement Service
Learn more about Apple Watch service
Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Apple Watch. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your Apple Watch has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

Model AppleCare+ service fee
Apple Watch and Apple Nike+ HK$ 548
Apple Watch Hermès, Apple Watch Edition HK$ 618

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement Apple Watch with shipping materials and instructions. Your replacement will have factory settings. Return your original Apple Watch to us within 10 business days of your request to avoid paying late fees.

Before you return your Apple Watch to us, be sure to

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law. Depending on the issue and your coverage, you might still need to pay an out-of-warranty or service fee, and;
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value (see below).

Late fees and replacement value fees - Hong Kong

When we send you a replacement Apple Watch through Express Replacement Service, you need to return your originally purchased product to us within 10 business days. If we don’t receive it after 10 days, we'll charge you the full replacement value, as shown below. 

If we receive your original Apple Watch late (between 10-20 business days), we’ll remove the full replacement value charge from your credit card. You'll pay only the late fee and any applicable repair or service fees.

If your Apple Watch is inoperable after unauthorized modifications or if we never receive it, we’ll charge you the full replacement value.

Apple Watch Series 4 Express Replacement Service late fees

Model Late fee
Replacement value
Apple Watch Series 4 (GPS) Aluminum 40mm  HK$ 425.5 HK$ 3,199
Apple Watch Series 4 (GPS) Aluminum 44mm HK$ 525.5 HK$ 3,399
Apple Watch Series 4 Nike+ (GPS) 40mm HK$ 425.5 HK$ 3,199
Apple Watch Series 4 Nike+ (GPS) 44mm HK$ 525.5 HK$ 3,399
Apple Watch Series 4 (GPS + Cellular) (Aluminum) 40mm HK$ 625.5 HK$ 3,999
Apple Watch Series 4 (GPS + Cellular) (Aluminum) 44mm HK$ 725.5 HK$ 4,199
Apple Watch Series 4 Nike+ (GPS + Cellular) 40mm HK$ 625.5 HK$ 3,999
Apple Watch Series 4 Nike+ (GPS + Cellular) 44mm HK$ 725.5 HK$ 4,199
Apple Watch Series 4 (GPS + Cellular) (Stainless Steel) 40mm  HK$ 1,285.5 HK$ 5,699
Apple Watch Series 4 (GPS + Cellular) (Stainless Steel) 44mm  HK$ 1,485.5 HK$ 6,099
Apple Watch Series 4 Hermès 40mm  HK$ 3,485.5 HK$ 10,099
Apple Watch Series 4 Hermès 44mm HK$ 4,485.5 HK$ 12,099

Apple Watch Series 3 Express Replacement Service late fees

Model Late fee Replacement value
Apple Watch Series 3 (GPS) 38mm HK$ 205.5 HK$ 2,199
Apple Watch Series 3 (GPS) 42mm HK$ 305.5 HK$ 2,399
Apple Watch Series 3 Nike+ (GPS) 38mm HK$ 205.5 HK$ 2,199
Apple Watch Series 3 Nike+ (GPS) 42mm HK$ 305.5 HK$ 2,399
Apple Watch Series 3 Nike+ (GPS + Cellular) 38mm HK$ 365.5 HK$ 2,999
Apple Watch Series 3 Nike+ (GPS + Cellular) 42mm HK$ 465.5 HK$ 3,199
Apple Watch Series 3 (GPS + Cellular)
(Aluminum) 38mm
HK$ 365.5 HK$ 2,999
Apple Watch Series 3 (GPS + Cellular)
(Aluminum) 42mm
HK$ 465.5 HK$ 3,199
Apple Watch Series 3
(GPS + Cellular)
(Stainless Steel) 38mm
HK$ 815.5 HK$ 4,219
Apple Watch Series 3
(GPS + Cellular)
(Stainless Steel) 42mm
HK$ 1,015.5 HK$ 4,619
Apple Watch Series 3 Hermès 38mm HK$ 3,350 HK$ 9,288
Apple Watch Series 3 Hermès 42mm HK$ 3,550 HK$ 9,688
Apple Watch Series 3 Edition (Ceramic) 38mm HK$ 1,660.5 HK$ 9,609
Apple Watch Series 3 Edition (Ceramic) 42mm HK$ 1,860.5 HK$ 10,009

Apple Watch Series 1 & 2 Express Replacement Service late fees (2nd generation)

Model

Late fee

Replacement value

AppleWatch Series 1 (Aluminum)
38mm
HK$ 0 HK$ 1,559
AppleWatch Series 1 (Aluminum)
42mm
HK$ 100 HK$ 1,759
Apple Watch Series 2 (Aluminum)
38mm
HK$ 280 HK$ 2,348
Apple Watch Series 2 (Aluminum)
42mm
HK$ 400 HK$ 2,588
Apple Watch Nike+
38mm
HK$ 280 HK$ 2,348
Apple Watch Nike+
42mm
HK$ 400 HK$ 2,588
Apple Watch Series 2 (Stainless Steel)
38mm
HK$ 990 HK$ 3,928
Apple Watch Series 2 (Stainless Steel)
42mm
HK$ 1,190 HK$ 4,328
Apple Watch Hermès
38mm
HK$ 3,540 HK$ 9,028
Apple Watch Hermès
42mm
HK$ 3,740 HK$ 9,428
Apple Watch Edition (White Ceramic)
38mm
HK$ 1,570 HK$ 9,428
Apple Watch Edition (White Ceramic)
42mm
HK$ 1,750 HK$ 9,788

Apple Watch Express Replacement Service pricing (1st generation)

Model

Late fee

Replacement value

Apple Watch Sport
38mm

HK$ 0 HK$ 1,559

Apple Watch Sport
42mm

HK$ 194.5 HK$ 1,948

Apple Watch
38mm

HK$ 790 HK$ 3,528

Apple Watch
42mm

HK$ 990 HK$ 3,928

Apple Watch Hermés
38mm

HK$ 3,340 HK$ 8,628

Apple Watch Hermès
42mm

HK$ 3,540 HK$ 9,028

Apple Watch Edition
38mm

HK$ 20,400 HK$ 62,788

Apple Watch Edition
42mm

HK$ 28,250 HK$ 78,488

Fees are in Hong Kong dollars and include GST. Your replacement Apple Watch will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees