Apple Watch Express Replacement Service

Replace your Apple Watch quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. It’s exclusively available through AppleCare+. If your Apple Watch is eligible, we can send you a replacement before you return your original product to us. We'll include packaging to return your product.

Contact Apple to set up Express Replacement Service
Learn more about Apple Watch service
Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Apple Watch. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your Apple Watch has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

Model AppleCare+ service fee
Apple Watch and Apple Nike+ HK$ 548
Apple Watch Hermès, Apple Watch Edition HK$ 618

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original product?

We’ll send your replacement Apple Watch with shipping materials and instructions. Your replacement will have factory settings. Return your original Apple Watch to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your Apple Watch to us, be sure to

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law. Depending on the issue and your coverage, you might still need to pay an out-of-warranty or service fee, and;
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorized modifications

Replacement value fees - Hong Kong

When we send you a replacement Apple Watch through Express Replacement Service, you need to return your originally purchased product to us within 10 business days. If we don’t receive it after 10 days, we'll charge you the full replacement value, as shown below. 

If we receive your Apple Watch and find that it was severely damaged in an accident or it's inoperable after unauthorized modifications, you'll pay the full replacement value.

Apple Watch SE replacement value fees

Apple Watch SE Replacement value
  40mm 44mm
Aluminum (GPS) HK$ 2,199 HK$ 2,399
Nike (GPS) HK$ 2,199 HK$ 2,399
Aluminum (GPS + Cellular) HK$ 2,599 HK$ 2,799
Nike (GPS + Cellular) HK$ 2,599 HK$ 2,799

Apple Watch Series 6 replacement value fees

Apple Watch Series 6 Replacement value
  40mm 44mm
Aluminum (GPS) HK$ 3,199 HK$ 3,399
Nike (GPS) HK$ 3,199 HK$ 3,399
Aluminum (GPS + Cellular) HK$ 3,999 HK$ 4,199
Nike (GPS + Cellular) HK$ 3,999 HK$ 4,199
Stainless Steel (GPS + Cellular)
HK$ 5,499 HK$ 5,899
Hermès HK$ 9,699 HK$ 10,099
Edition (titanium) HK$ 6,299 HK$ 6,699

Apple Watch Series 5 replacement value fees

Apple Watch Series 5 Replacement value
  40mm 44mm
Aluminum (GPS) HK$ 2,799 HK$ 2,999
Nike (GPS) HK$ 2,799 HK$ 2,999
Aluminum (GPS+Cellular) HK$ 3,599 HK$ 3,799
Nike (GPS+Cellular) HK$ 3,599 HK$ 3,799
Stainless Steel (GPS+Cellular) HK$ 5,099 HK$ 5,499
Hermès  HK$ 9,299 HK$ 9,699
Edition (Titanium)  HK$ 5,899 HK$ 6,299
Edition (Ceramic)  HK$ 9,599 HK$ 9,999

Apple Watch Series 4 replacement value fees

Apple Watch Series 4 Replacement value
  40mm 44mm
Aluminum (GPS) HK$ 2,699 HK$ 2,899
Nike (GPS) HK$ 2,699 HK$ 2,899
Aluminum (GPS+Cellular) HK$ 3,499 HK$ 3,699
Nike (GPS+Cellular) HK$ 3,499 HK$ 3,699
Stainless Steel (GPS+Cellular) HK$ 4,999 HK$ 5,399
Hermès  HK$ 9,399 HK$ 9,799

Apple Watch Series 3 replacement value fees

Apple Watch Series 3 Replacement value
  38mm 42mm
Aluminum (GPS) HK$ 1,499 HK$ 1,699
Nike+ (GPS) HK$ 1,499 HK$ 1,699
Aluminum (GPS+Cellular) HK$ 1,999 HK$ 2,199
Nike+ (GPS+Cellular) HK$ 1,999 HK$ 2,199
Stainless Steel (GPS+Cellular) HK$ 4,219 HK$ 4,619
Hermès  HK$ 9,288 HK$ 9,688
Edition (Ceramic)  HK$ 9,609 HK$ 10,009

Apple Watch Series 1 & 2 replacement value fees (2nd generation)

Apple Watch Series 1 & 2 (2nd generation) Replacement value
  38mm 42mm
Aluminum (Series 1) HK$ 1,559 HK$ 1,759
Aluminum (Series 2) HK$ 2,348 HK$ 2,588
Nike+ (Series 2) HK$ 2,348 HK$ 2,588
Stainless Steel (Series 2) HK$ 3,928 HK$ 4,328
Hermès  HK$ 9,028 HK$ 9,428
Edition (White Ceramic)  HK$ 9,428 HK$ 9,788

Apple Watch Express replacement value fees (1st generation)

Apple Watch (1st generation) Replacement value
  38mm 42mm
Sport HK$ 1,559 HK$ 1,948
Apple Watch HK$ 3,528 HK$ 3,928
Hermès  HK$ 8,628 HK$ 9,028
Edition  HK$ 62,788 HK$ 78,488

Fees are in Hong Kong dollars and include GST. Your replacement Apple Watch will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees