Apple Watch Service Answer Center

Learn more about Apple Watch service options, warranty, and pricing.

How do I get my Apple Watch fixed?

Apple offers many ways to get support and service for your Apple Watch. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like a cracked screen or battery service.

Read Apple support articles
Back up your Apple Watch
Get help charging your battery

Contact us

Contact an Apple Authorized Service Provider to get support and service. Be ready with your product's serial number.

Identify your Apple Watch model
Find your product’s serial number
Unpair your Apple Watch and iPhone
Start a support request

Bring it in

To get help in person, contact an Apple Authorized Service Provider or make an Apple Store appointment online. For help with your Apple Watch Edition, make an Apple Store appointment. Be sure you know your Apple ID and password before your appointment.

Find an Apple Authorized Service Provider
Make an Apple Store appointment
Unpair your Apple Watch and iPhone
Remove Activation Lock

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer-related law and regulation. If your issue isn’t covered, the price depends on the type of repair.

See Apple out-of-warranty service pricing
Check your warranty status

How long will it take?

Source

Approximate time

Bring to an Apple Authorized Service Provider

Ask your service representative

Bring to an Apple Store appointment

Up to 5 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

The Apple Limited Warranty covers your product against manufacturing defects for one year from the date you bought your Apple Watch, Apple Watch Sport, or Apple-branded accessories. Your Apple Watch Edition or Apple Watch Hermès is covered for two years. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my Apple Watch?

AppleCare+ gives you expert telephone support and additional hardware coverage for up to two years from the day you bought your Apple Watch or Apple Watch Sport and three years for your Apple Watch Edition or Apple Watch Hermès. AppleCare+ includes up to two incidents of accidental damage coverage, each with a service fee. You can buy AppleCare+ together with your Watch or purchase it within 60 days of your Watch purchase. Call us to check the condition of your Watch and confirm your purchase date.

You might also have rights under consumer-related law and regulations. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer-related law and regulation.

Learn more about AppleCare+ for Apple Watch
Read the AppleCare+ Terms and Conditions

Out-of-warranty service

Service is considered out of warranty when:

  • Your Apple Watch is beyond the eligible warranty term
  • Your Apple Watch has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your Apple Watch for an out-of-warranty fee. Your replacement Apple Watch has factory settings and will be new or equivalent to new in performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your Watch at no additional cost.  

When your Watch isn’t covered by warranty, AppleCare+, or consumer law and we find that it holds only 80 percent or less of its original battery capacity, we offer out-of-warranty battery service.

We might need to test your product to find the cause of your battery issue. Our warranty doesn’t cover batteries that wear down from normal use.

Learn how to preserve battery life
See Apple out-of-warranty battery pricing

Screen damage

If your Apple Watch screen breaks accidentally, you might have the option to replace your Apple Watch for an out-of-warranty fee. The Apple warranty doesn’t cover damage caused by accident or abuse. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer-related law and regulation.

The cost to service an accidentally damaged screen depends on your Apple Watch model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ includes up to two incidents of accidental damage, each with a service fee. You can use each incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee might apply.

See Apple service pricing
Set up service
Learn more about AppleCare+ for Apple Watch

Apple accessories

Apple-branded accessories are covered by our warranty and consumer-related law and regulation. The accessories that come in the box with your product are also covered by AppleCare+. Before you bring in an Apple Watch Edition Magnetic Charging Case, take out and keep all the loose parts in the case. Contact Apple or an Apple Authorized Service Provider for service details.

We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.

Read the Apple Limited Warranty for accessories
Contact Apple support
Find an Apple Authorized Service Provider
Get service for your Apple Watch Hermès band

Get ready for Apple Watch service

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Remove Activation Lock
Read the Apple privacy policy

After service

When you receive your Apple Watch, set it up the same way you’d set up a new Watch.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer-related law and regulation.

Set up your Apple Watch

Express Replacement Service

If you need to replace your Apple Watch immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement right away with packaging to return your original product.

Express Replacement Service is included as a benefit of AppleCare+. The service delivers a replacement faster, but it doesn’t cover any costs for your product, such as replacement or late fees. After we get your original device, we’ll determine those fees. Meanwhile, you can start using your replacement Apple Watch.

Learn more about Express Replacement Service
See Apple service fees