Mac Service and Repair
Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get my Mac fixed?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, AppleCare+, or AppleCare Protection Plan. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
| Product | Battery service |
|---|---|
| 11-inch/13-inch MacBook Air |
|
| All eligible models | HK$ 998 |
| 13-inch/15-inch MacBook Pro |
|
| All eligible models | HK$ 998 |
| 12-inch MacBook | |
| All eligible models | HK$ 1,548 |
| 13-inch/15-inch MacBook Pro with Retina display | |
| All eligible models | HK$ 1,548 |
Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include applicable taxes.
Accessories
The Apple-branded accessories that come in the box with your Mac, including the power adapter, are covered under the Apple One Year Limited Warranty and consumer law. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted or your accessory is more than one year old, you can replace the accessory for a fee.
| Product | Accessory battery service |
|---|---|
| Magic Keyboard | HK$ 228 |
| Magic Keyboard with Numeric Keypad | HK$ 228 |
| Magic Mouse 2 | HK$ 228 |
| Magic Trackpad 2 | HK$ 228 |
Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include applicable taxes.
AppleCare+
AppleCare+ for Mac gives you expert technical support and additional hardware coverage for up to three years from your AppleCare+ purchase date. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee (deductible), as shown. If you didn't buy AppleCare+ with your Mac, you can buy it within 60 days of your Mac purchase if your product isn't damaged.
| Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
|---|---|---|
| All Mac desktops and Mac notebooks with AppleCare+ | HK$ 799 | HK$ 2,299 |
All prices are in Hong Kong dollars (HK$) and include applicable taxes.
Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.
AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
See the AppleCare+ Terms and Conditions for complete details.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.
The Apple Limited Warranty
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your Mac. You may also have consumer law rights.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records.
If your repair isn't covered by our warranty, AppleCare+, or consumer law, you’ll pay out-of-warranty fees.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
