Mac Service and Repair

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Depending on where you get service, you might be able to check the status of your repair online.

Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.

Start a service request

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

MacBook Pro Out of warranty
16-inch MacBook Pro HK$ 1,548
15-inch MacBook Pro with Retina display HK$ 1,548
13-inch MacBook Pro with Retina display HK$ 1,548
15-inch MacBook Pro HK$ 998
13-inch MacBook Pro HK$ 998
MacBook Air Out of warranty
13-inch MacBook Air HK$ 998
11-inch MacBook Air HK$ 998
MacBook Out of warranty
12-inch MacBook HK$ 1,548

Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include applicable taxes.

Accessories

The Apple-branded accessories that come in the box with your Mac, including the power adapter, are covered under the Apple One Year Limited Warranty and consumer law. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted or your accessory is more than one year old, you can replace the accessory’s battery for a fee.

Product Accessory battery service
Magic Keyboard HK$ 228
Magic Keyboard with Numeric Keypad HK$ 228
Magic Mouse 2 HK$ 228
Magic Trackpad 2 HK$ 228

Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include applicable taxes.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee (deductible).

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model Screen or external enclosure only (with AppleCare+) Other damage (with AppleCare+)
All Mac desktops and Mac notebooks with AppleCare+ HK$ 799 HK$ 2,299

All prices are in Hong Kong dollars (HK$) and include applicable taxes. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.

Learn more about AppleCare+

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.