Mac Service and Repair

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get my Mac fixed?

To get service for your Mac notebook, set up an appointment at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment.

To get service for your Mac desktop, start a support request.

Depending on where you get service, you might be able to check the status of your repair online.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare Protection Plan. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

Product Battery service
11-inch/13-inch MacBook Air
HK$ 998
13-inch/15-inch MacBook Pro
HK$ 998
17-inch MacBook Pro
HK$ 1,388
12-inch MacBook HK$ 1,548
13-inch/15-inch MacBook Pro with Retina display HK$ 1,548

Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include GST.

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory for a fee.

Product Accessory battery service
Magic Keyboard HK$ 228
Magic Keyboard with Numeric Keypad HK$ 228
Magic Mouse 2 HK$ 228
Magic Trackpad 2 HK$ 228

Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars (HK$) and include GST.

AppleCare Protection Plan

AppleCare Protection Plan gives you expert telephone support and additional hardware service options up to three years from the day you bought your Mac. If you didn’t buy the AppleCare Protection Plan with your Mac, you can buy it within one year of your Mac purchase if your product isn’t damaged.

You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.

Read the Apple privacy policy