iPhone Repair and Service

  

Screen repair

You can repair a cracked iPhone screen at an Apple Store or one of our Apple Authorized Service Providers.

All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service. Choose "Make an appointment" to find a provider. 

Make an appointment
See screen repair pricing

Battery service

You can get your iPhone battery replaced at an Apple Store or an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPhone at no additional cost.  Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPhone for no additional charge if your product's battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.

Make an appointment
See battery replacement pricing

Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage, or an accessory?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee, as shown below.
  • If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number. 

Learn more about AppleCare+ for iPhone

Other iPhone repair costs in Hong Kong

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 12 Other damage (out of warranty)
iPhone 12 Pro Max HK$ 4,699
iPhone 12 Pro HK$ 4,329
iPhone 12 HK$ 3,479
iPhone 12 mini HK$ 3,129 
iPhone 11 Other damage (out of warranty)
iPhone 11 Pro Max HK$ 4,699
iPhone 11 Pro HK$ 4,329
iPhone 11 HK$ 3,129
iPhone X Other damage (out of warranty)
iPhone XS Max HK$ 4,699
iPhone XS HK$ 4,329
iPhone X HK$ 4,329
iPhone XR HK$ 3,129
iPhone 8 Other damage (out of warranty)
iPhone 8 Plus HK$ 3,129
iPhone 8 HK$ 2,739
iPhone 7 Other damage (out of warranty)
iPhone 7 Plus HK$ 2,739
iPhone 7 HK$ 2,449
iPhone 6 Other damage (out of warranty)
iPhone 6s Plus HK$ 2,579
iPhone 6s HK$ 2,339
iPhone 6 Plus HK$ 2,579
iPhone 6 HK$ 2,339

iPhone SE

 Other damage (out of warranty)
iPhone SE (2nd generation) HK$ 2,089
iPhone SE HK$ 2,089

iPhone 5

Other damage (out of warranty)

iPhone 5s

HK$ 2,089

 All fees are in Hong Kong dollars and include GST.

Is your iPhone covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. 

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

iPhone Model

Screen repair only
(AppleCare+ service fee)
Other damage
(AppleCare+ service fee)

All eligible iPhone models

HK$ 228

HK$ 788

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPhone serial number. 

Learn more about AppleCare+

See out-of-warranty fees for iPhone screen repair

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should. 

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for iPhone service

Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Learn how to get your iPhone ready for repair

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Learn more about your consumer law rights