iPhone Repair and Service
Where can I get Apple-certified repairs?
Apple-certified repairs and service are available at the Apple Store or with one of our Apple Authorized Service Providers. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Choose "Make an appointment" to find the nearest Apple authorized repair location. Be sure you know your Apple ID and password before your appointment.
Make an appointment
Learn how to get your iPhone ready for repair
How long will it take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, we’ll notify you when it will be returned or ready for pickup. Contact your Apple Authorized Service Provider to confirm service turnaround times.
How much will it cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, AppleCare+, or consumer law.
Screen repair pricing
Battery repair pricing
Other repair pricing
Screen repair
You can repair a cracked iPhone screen at an Apple Store or one of our Apple Authorized Service Providers.
All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service. Choose "Make an appointment" to find a provider.
Battery service
You can get your iPhone battery replaced at an Apple Store or an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.
If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPhone at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.
If you have AppleCare+, it covers your iPhone for no additional charge if your product's battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.
Other iPhone repairs
Do you need a repair for other issues like the Home button, liquid damage, or an accessory?
- If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee, as shown below.
- If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.
Other iPhone repair costs in Hong Kong
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 12 | Other damage (out of warranty) |
|---|---|
| iPhone 12 Pro Max | HK$ 4,699 |
| iPhone 12 Pro | HK$ 4,329 |
| iPhone 12 | HK$ 3,479 |
| iPhone 12 mini | HK$ 3,129 |
| iPhone 11 | Other damage (out of warranty) |
|---|---|
| iPhone 11 Pro Max | HK$ 4,699 |
| iPhone 11 Pro | HK$ 4,329 |
| iPhone 11 | HK$ 3,129 |
| iPhone X | Other damage (out of warranty) |
|---|---|
| iPhone XS Max | HK$ 4,699 |
| iPhone XS | HK$ 4,329 |
| iPhone X | HK$ 4,329 |
| iPhone XR | HK$ 3,129 |
| iPhone 8 | Other damage (out of warranty) |
|---|---|
| iPhone 8 Plus | HK$ 3,129 |
| iPhone 8 | HK$ 2,739 |
| iPhone 7 | Other damage (out of warranty) |
|---|---|
| iPhone 7 Plus | HK$ 2,739 |
| iPhone 7 | HK$ 2,449 |
| iPhone 6 | Other damage (out of warranty) |
|---|---|
| iPhone 6s Plus | HK$ 2,579 |
| iPhone 6s | HK$ 2,339 |
| iPhone 6 Plus | HK$ 2,579 |
| iPhone 6 | HK$ 2,339 |
iPhone SE |
Other damage (out of warranty) |
|---|---|
| iPhone SE (2nd generation) | HK$ 2,089 |
| iPhone SE | HK$ 2,089 |
iPhone 5 |
Other damage (out of warranty) |
|---|---|
iPhone 5s |
HK$ 2,089 |
All fees are in Hong Kong dollars and include GST.
Is your iPhone covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
iPhone Model |
Screen repair only (AppleCare+ service fee) |
Other damage (AppleCare+ service fee) |
All eligible iPhone models |
HK$ 228 |
HK$ 788 |
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
See out-of-warranty fees for iPhone screen repair
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Apple accessories
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
Read the Apple Limited Warranty for accessories
Contact Apple Support
Get ready for iPhone service
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Read the Apple Repair Terms and Conditions
Read the Apple privacy policy
